Patient Account Representative

Talentify; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a medical billing specialist to support timely processing and accurate billing of patient accounts in our Kentucky department.

The role involves handling calls, guiding customers, and maintaining accurate tracking of activities. You will monitor accounts receivable for contract compliance and resolve billing inquiries, ensuring timely follow-up and process improvements where needed.

Qualifications

• Experience in medical billing preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Answer incoming calls and greet visitors to the department in a timely fashion; determine the nature of the call/visit and provide guidance.
• Maintain a tracking system for assigned areas and report performance results.
• Monitor accounts receivable for compliance to contract.
• Identify adjustments to patient accounts.
• Respond to inquiries regarding charges and/or billing.
• Monitor outstanding accounts and follow up appropriately.
• Research issues to resolve and implement changes to ensure compliance.

Skills

Medical billing experience

Education

High School diploma

Job description

• Position Summary
  • Performs various tasks to ensure proper and timely processing of medical claims.
• Minimum Qualifications
  • Work Experience
    • Previous medical billing experience preferred.
  • Education
    • High school graduate or equivalent preferred.
  • Certifications/Licensure
    • None required.
• Job Specific Performance Standards

  • The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.

    • Answers incoming calls and greets visitors to department within a timely fashion. Determines nature of call/visit and provides appropriate response, guidance. Refers more complex issues appropriately.
    • Maintains tracking system for assigned areas and reports performance results.
    • Monitors accounts receivable for compliance to contract.
    • Correctly identifies adjustments to patient accounts.
    • Receives and responds to inquiries regarding charges and/or billing.
    • Monitors the status of outstanding accounts and follows up appropriately.
    • Monitors and reports issues of compliance and performs necessary research to resolve and implement changes in procedure to ensure compliance.