Patient Account Representative

Nox-Health; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Nox Health in Alpharetta, GA is seeking a Patient Account Representative to join our SleepCharge RCM team. You will handle patient eligibility, billing, collections, invoicing, and documentation with accuracy and client-specific requirements.

The role emphasizes collaboration, process improvement, and clear communication with care teams and insurers. A strong foundation in Excel and comfort with multiple platforms helps you keep patient accounts current and compliant.

Qualifications

• High school diploma.
• Two years of medical insurance billing/collections or two years of customer service experience.
• Basic Microsoft Excel.
• Strong oral and written communication skills.
• Ability to learn multiple technology platforms including Google Drive and in-house medical charting system.
• Excellent problem-solving ability.
• Adaptability to workflow changes for process improvement.
• Attention to detail and strong organizational skills.
• Ability to communicate professionally on the telephone with clients and participants.

Responsibilities

• Handle all patient account functions to ensure timely and accurate processing per SOW and carrier specs.
• Respond to inquiries regarding eligibility, insurance, balances and CoPays.
• Calculate, collect, and reconcile patient financial responsibilities.
• Prepare and send patient statements monthly.
• Coordinate renewal processes and update eligibility/billing files.
• Obtain updated insurance information as needed.
• Prepare and mail invoices monthly.
• Collaborate with CareTeam for patient retention and send eligibility letters.
• Gather patient data for insurance claims and update subledgers and billing systems.
• Reconcile active patients monthly and manage renewals.
• Assist with filing and reconciliation of insurance claims.

Skills

Communication

Problem solving

Attention to detail

Adaptability

Tech literacy

Education

High school diploma

Tools

Microsoft Excel

Google Drive

In-house medical charting system

Job description

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

About the role

The Patient Account Representative is a valued member of the Nox Health team and contributes to achieving departmental and organizational goals through collaboration, accountability, and a commitment to excellence. This role partners across the organization to deliver impactful work while embracing innovation, continuous improvement, and a people-first approach.

We are looking for a Patient Account Representative to join our SleepCharge RCM team. The Patient Account Representative is responsible for a number of patient account functions to ensure all participant claims are processed timely and accurately according to client-specific statement of work (SOW) and/or insurance carrier specifications. Participant accounting functions include: eligibility, verification of benefits, billing, collections, customer service, cash applications, documentation of participant activity, invoicing and oversight of renewal process.

What you'll do

• Responsible for all VOBs and documentation in the patient record
• Communicate internally and externally and respond to inquiries regarding patient eligibility, insurance, balances and CoPays
• Calculate, collect and reconcile patient financial responsibilities
• Prepare and send patient statements monthly
• Manage the annual renewal process for patients which includes: - Determine patient eligibility & update renewal eligibility/billing files - Complete VOB and document on patient record
• Obtain updated insurance information as needed
• Prepare and mail invoices monthly
• Coordinate with CareTeam as needed for patient retention & send letters regarding eligibility
• Prepare and send patient receipts
• Gather patient data for insurance claims billing & update patient subledger & claims billing systems
• Update patient record for past due patient balances and communicate balances internally
• Reconcile active patients monthly and ensure patients are renewed or terminated timely
• Assist with filing and reconciliation of insurance claims
• Assist with general accounting responsibilities, as needed, including, but not limited to: mail processing and deposits
• Other duties as may be assigned

Qualifications

• High school diploma
• Two (2) years experience of medical insurance patient billing/collections OR Two (2) years of customer service experience
• Basic Microsoft Excel
• Strong oral and written communication skills
• Ability to learn a variety of technology platforms, including Google Drive and in-house medical charting system
• Excellent problem-solving ability
• Ability to adapt proficiently to workflow changes necessary for process improvement
• Attention to detail and organizational skills
• Ability to speak effectively and professionally on the telephone, with client contacts and participants, and with fellow employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to accurately document notes, write routine reports and correspondence.