Patient Account Rep I - Patient Access

Kettering Health Network; Eaton (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Kettering Health Network in Eaton, Ohio is seeking a Patient Account Representative I to support patient access and revenue-cycle operations. The role handles billing, payments, posting and patient account resolution while maintaining clear communication with patients and adherence to regulatory standards.

Ideal candidates have a high school diploma and 1–2 years of medical billing or collections experience; Associate degree or CPC certification are preferred.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in medical billing, collections, or related area.
• Knowledge of revenue cycle processes and claims posting.

Responsibilities

• Process billing, collections, and payment posting within the revenue cycle.
• Ensure accurate claims processing and patient account resolution.
• Communicate clearly with patients and maintain regulatory compliance.
• Perform additional duties as assigned.

Skills

Billing & Collections

Communication skills

Regulatory compliance

Education

High school diploma or equivalent

Associate's degree in healthcare administration

Tools

Medical billing software

Job description

Job Details

Patient Access | Eaton | Resource (PRN) | Varied Shift

Responsibilities & Requirements

Patient Account Rep I supports patient care access and operational reliability by performing billing and collections functions within the revenue cycle. This role ensures accurate processing of claims, payment posting, and patient account resolution, while providing clear communication to patients and maintaining regulatory compliance. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program. High school diploma or equivalent.1-2 years of experience in medical billing, collections, or a related area.

Preferred Qualifications

Associate's degree or coursework in healthcare administration, business, or related field. Experience in a healthcare setting with knowledge of medical billing software and insurance processes. Coding certification (e.g., CPC) or related credential.