Patient Account Rep - Diversified Business

Mayo Clinic; Rochester (MN); Hybrid; USD 29,000 - 43,000; Full time

Job summary

Mayo Clinic is hiring for a billing and collections role focusing on outpatient pharmacy, durable medical equipment, skilled nursing, home health, or continuing care retirement centers. You will manage the full cycle of billing, from pre-certification to AR management, ensuring accurate reimbursements and excellent patient service. The position is non-exempt, full-time, with a hybrid work arrangement and standard 8:00 a.m.

– 5:00 p.m. hours.

Qualifications

• Associate degree in finance, business or healthcare related majors with 1 year billing/collection experience, or high school diploma with 3+ years in billing/collection, or certified pharmacy tech with 2 years experience.

Responsibilities

• Manage billing and collection processes for chosen business lines across the enterprise.
• Handle pre-certification, insurance coverage review, patient communications, claim submissions, denial review, rebilling, appeals and AR management.
• Explain Mayo Clinic policies on financial aspects of patient care to optimize reimbursement.

Skills

Communication

Problem solving

Teamwork

Independent work

MS Office

Typing

Claims software

HFMA Cert

Education

Associate degree in finance, business or healthcare

High school diploma or GED with 3+ years’ experience

Tools

Windows

Microsoft Word

Excel

Internet

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Institutional Insurance and reimbursement expert for one or more of the following business lines: outpatient pharmacy, durable medical equipment, skilled nursing facility, home health agency or continuing care retirement center. Performs all aspects of the billing and collection processes for the individual business lines across the enterprise. These processes include service pre-certification, insurance coverage review and personal responsibility determination, communications with patients, claim submissions, denial review, rebilling, appeals, and accounts receivable management. Utilizes skills in problem solving, customer service, and communications (verbal and written) in interactions with patients and internal customers to resolve a variety of account, billing and payment issues for patients, physicians, nurses, pharmacists, technicians and social workers. Interprets, applies and communicates Mayo Clinic policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic.

During the selection process, you may be asked to participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid position and eligible candidates must be located within 100 miles of a Mayo Clinic campus in the Midwest or willing to relocate to within 50 miles of a Mayo Clinic campus in the Midwest for occasional on-site expectations based on business needs.

Qualifications

Associate Degree in finance, business or healthcare related majors and one year experience in medical, pharmacy or durable medical equipment billing and collection activities Or high school diploma/GED with at least 3 years’ experience in medical, pharmacy or durable medical equipment billing and collection activities, or certified pharmacy tech with 2 years of experience. Qualified candidate must possess strong human relations, communication, problem solving, and organizational skills to interact with a variety of customers and personnel, both within and outside the institution. Must be able to work independently and in a team environment. Candidate should have experience working with Windows based software, Microsoft Word, Excel, and the Internet. Keyboarding experience required. Claims management software experience desired. Healthcare Financial Management Association (HFMA) Certification Preferred.

Exemption Status

Nonexempt

Compensation Detail

$21.34 - $31.06 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday – Friday, 8:00 a.m. – 5:00 p.m.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.