Patient Access Technician OCED

MultiCare Health System; Bonney Lake (WA); On-site; USD 52,000 - 79,000; Part time

Benefits offered by this job

Competitive benefits

Tuition assistance

Employee support programs

Job summary

MultiCare Health System in Washington is seeking a Patient Access Technician (PAT) to welcome patients at one of our Off-Campus Emergency Departments. You will work closely with both financial and clinical teams to help create the optimal patient experience.

Daily duties include admissions/registrations, assigning beds, pre-admitting scheduled patients, collecting demographic and insurance information, and performing eligibility verification with referrals to Financial Counselors as needed.

Qualifications

• Graduate of health vocational program such as patient access, medical assistance, medical billing and insurance or medical general, required.
• One year of admitting, billing, registration or customer service experience may be considered in lieu of education.

Responsibilities

• Welcome patients at Off-Campus Emergency Departments and perform admissions/registrations per policy and regulatory requirements.
• Obtain inpatient bed assignments and process inpatient admissions, including arm banding and forms.
• Pre-admit all scheduled inpatients, outpatients and ambulatory patients to facilitate smooth admissions/registrations.
• Obtain direct admit information and enter reservations in the computer system to notify other areas.
• Conduct bedside or phone interviews to collect demographic, insurance and third‑party information.
• Perform eligibility verification and refer to Financial Counselor when needed.

Skills

Patient admissions

Registration

Insurance verification

Customer service

Education

Health vocational program

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: .01, Shift: Day, Schedule: 12 hr shifts

Position Summary

The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for welcoming patients at one of our Off-Campus Emergency Departments. This position works closely with both financial and clinical teams and will offer you the space to create the optimum patient experience.

Responsibilities

• You will assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements
• You will obtain inpatient bed assignments and processes inpatient admission, to include arm banding, addressograph plate, and completion of necessary forms
• You will pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process
• You will obtain direct admit information and enter a reservation in the computer system in order to notify other areas
• You will complete comprehensive bedside or telephone interviews with patient, relative, or their representative to obtain pertinent demographic insurance and/or third party liability information
• You will perform eligibility verification and resolves any discrepancies, determine need for financial assistance recommendation and application, referring to the Financial Counselor where necessary

Requirements

• Graduate of health vocational program such as patient access, medical assistance, medical billing and insurance or medical general, required
• One year of admitting, billing, registration or custom service experience may be considered in lieu of education

About MultiCare Off Campus Emergency Departments

MultiCare’s Off-Campus Emergency Departments provide state-of-the-art, neighborhood-focused ER care across Washington. Staffed by experienced physicians, nurses and clinical teams, these facilities deliver efficient, compassionate emergency care in convenient community locations. Our teams ensure patients receive comprehensive, high-quality support where they live, work and play.

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.88 - $37.85 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.