Patient Access Tech II - Orthopaedics

Great Plains Health; North Platte (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

Great Plains Health is seeking a Patient Access Tech II to coordinate patient access activities, including answering calls, scheduling, registration, and patient check-in/out. The role involves interpreting insurance information and guiding patients through financial screening and payment processes.

Ideal candidates will have a high school diploma, be at least 19 years old, and excel in a fast-paced private physician office setting with an emphasis on accuracy and customer service.

Qualifications

• Requires high school diploma or equivalent and must be 19 years of age.
• Credentials not required.

Responsibilities

• Maintains understanding of Registration modules in Hospital Information System and Document Imaging System to pre-register/register patients and update status (99% accuracy after 6 months).
• Interprets insurance information and insurance cards.
• Uses software applications for chart and order repositories.
• Manages downtime procedures and re-initiation of HIS and DIS.
• Checks patient insurance eligibility via websites.
• Completes patient financial screening to facilitate needs and reimbursement.
• Processes patient payments and explains financial reasonability, including good faith estimates, payment plans and post-service postings.

Education

High school diploma or equivalent

Job description

Great people. Great careers. Join the team at Great Plains Health, where you can be a part of something, well, great.

Job Title: Patient Access Tech II

Cost Center: GPPN

Scheduling

Job Description: Position Summary

Responsible for coordination of all activities related to patient access including answering all incoming phone calls, scheduling and registration, patient check-in and check-out, routing of patient-related phone calls to the appropriate department and referral management.

Minimum Qualifications

• Education High school diploma or equivalent required and must be 19 years of age.
• Credentials None

Work Environment

General private physician office setting. Open office arrangement with some exposure to noise. Occasional lifting of up to 50 lbs.

Physical Demands

• Stand and/or walk frequently.
• Sit constantly.
• Lift and/or carry 30 pounds occasionally.
• Push and/or pull 25 pounds occasionally.
• Bend, stoop, crawl and squat occasionally.
• Reach oor to overhead occasionally.
• Visual acuity, manual dexterity and hand-eye coordination within normal limits.

Essential Functions

1. Maintains a thorough understanding of the Registration modules in the Hospital Information System and Document Imaging System in order to pre-register and register patients and well as being able to correct or update database to reflect changes in patient status, patient transfer, newborn admissions, and discharges. After six months of employment, maintains a minimum accuracy rate of at least 99%.
2. Ability to interpret insurance information and insurance cards.
3. Demonstrates proper use of software applications to carry out duties. This would include the chart repository, and order repository.
4. Ability to manage downtime procedures and re-initiation of Hospital Information System and Document Imaging System.
5. Ability to check patient insurance eligibility, though websites.
6. Ability to complete a patient financial screening, to facilitate patient's needs, and financial reimbursement
7. Process patient payments and explain financial reasonability, including but not limited to creation and explanation of a good faith estimate, payment plans and post service payment posting

Join us. Join great. Join the dynamic team at Great Plains Health and be a part of something truly exceptional. At Great Plains Health, we embody a culture defined by authenticity, integrity, and a genuine commitment to listening to both our patients and each other. As a member of our team, you'll experience a supportive environment where collaboration is key, and every voice is valued. We work together seamlessly, leveraging our collective strengths to provide the highest quality care to our community. Passion drives us forward, propelling us to constantly strive for excellence in everything we do. If you're seeking a rewarding career in healthcare surrounded by like-minded individuals who share your dedication and enthusiasm, Great Plains Health is the place for you. Come join us and be part of a team that's making a real difference every day. We are rooted in passion. We pursue excellence, innovation and world-class quality every day. Here, you'll find a team that works together in the interest of unmatched patient care. You'll find positive attitudes, advanced technology and a collegial culture. You'll find an appreciation for the healthcare roles and a commitment to professional growth. Here, you’ll find purpose and connection in an independent hospital driven to inspire health and healing by putting our patients first always.