Patient Access Supervisor - Meridian Cancer Institute

St. Luke's Health System; Meridian (ID); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Robust benefits package

On-site wellness programs

Career development and training

Job summary

St. Luke’s Health System in Meridian, Idaho, is seeking a Patient Access Supervisor to manage day-to-day operations within the Meridian Cancer Institute. The role requires supervising 18-20 Patient Access staff, providing leadership and staff development, and ensuring policy compliance.

The ideal candidate will be action-oriented with a drive for process improvement and the ability to work independently in a supportive environment. Competitive benefits and on-site wellness options are offered.

Qualifications

• Associate's degree with 3+ years of experience OR HS Diploma/GED with 5+ years of experience
• Supervisory experience managing a team of 18-20 staff
• Strong communication and staff development skills

Responsibilities

• Oversee day-to-day department operations in Meridian Cancer Institute
• Supervise leads and a team of 18-20 Patient Access professionals
• Provide leadership, coaching, and ongoing education to staff
• Assist in hiring, training, performance evaluations, and disciplinary actions
• Ensure compliance with policies and adherence to department standards
• Develop solutions to complex problems and authorize actions as needed

Skills

Team leadership

Operations supervision

Process improvement

Education

Associate's degree

High School Diploma or GED

Job description

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

St. Luke’s Health System in Meridian is looking for a Patient Access Supervisor to join the Meridian Cancer Institute.

What to Expect:

The successful candidate will be a working supervisor responsible for the management of day-to-day operations according to assigned scope. The Patient Access Supervisor must have the flexibility to cover shifts for callouts and will supervise leads as well as a team of up to 18-20 employees. If you are action-oriented with a drive for process and can work independently leading a strong Patient Support Team - this role is for you.

Requirements:

• Ensures department workflows and staff development programs are implemented.
• Provides day-to-day oversight to a team of Patient Access professionals.
• Provides leadership, guidance, counseling, and continuing education to staff.
• Selects, develops, coaches, mentors, and assesses performance of staff.
• Ensures compliance of policies/practices for department and provides support for adherence.
• Performs difficult and complex duties requiring advanced techniques, extensive and diversified knowledge within specialized areas.
• Makes decisions independently and authorizes actions as needed.
• Develops solutions to a variety of complex problems.
• Assists in hiring, training, performance evaluations and disciplinary actions required with staff.

Minimum Qualifications:

• Associate's + 3 years of experience OR
• HS Diploma/GED + 5 years of experience

At St. Luke’s, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.