Patient Access Supervisor - Bangor

Optum; Bangor (ME); On-site; USD 60,000 - 107,000; Full time

Job summary

UnitedHealth Group in Bangor, ME is seeking a Supervisor of Medical & Clinical Operations to coordinate daily activities of the central registration department onsite at Northern Light Eastern Maine Medical Center. The role reports to the manager of patient access and includes training during onboarding.

The ideal candidate has 2+ years of in-person customer service, prior supervisory experience, and proficiency with Word, Excel and Outlook.

Qualifications

• High School Diploma / GED.
• Must be 18 years of age or older.
• 2+ years of in-person customer service experience.
• Experience working as a supervisor/manager or team lead.
• Proficiency with Word, Excel and Outlook or Google equivalent.
• Ability to work a 4-day work week, from 11 am to 9:30 pm, Tue–Fri.
• Ability to work full-time onsite at 489 State St, Bangor, ME 04401.
• Full Flu vaccination is an essential job function.

Responsibilities

• Ensures adequate phone coverage and serves as primary liaison with after-hours service.
• Reviews and approves PTO requests for all staff under supervision.
• Continuously monitors staff attendance and task performance.
• Conducts at least quarterly 1:1 meetings with staff.
• Sets daily priorities to meet department timelines and guidelines.
• Produces reports related to non-clinical tasks as needed.
• Develops plans to meet short- and long-term department needs.
• Identifies and resolves operational problems using defined processes.
• Decisions are guided by policies, procedures and supervisor guidance.
• Acts as primary liaison with supervisors in other areas (Continuity of Care, Member Services, IS).
• Product, service or process decisions impact internal/external customers.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Microsoft Word

Excel

Outlook

Windows PC skills

Education

High School Diploma / GED

Tools

Microsoft Word

Excel

Outlook

Windows PC

Job description

This position is Onsite. Our office is located at 489 State St. Bangor, ME 04401, Northern Light Eastern Maine Medical Center.

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

As the Supervisor of Medical & Clinical Operations you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed.

This will be on the job training and the hours during training will be aligned with your schedule.

Primary Responsibilities:

• Ensures that adequate phone coverage is in place at all times; primary liaison with after-hours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools.
• Conducts at least quarterly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non-clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Decisions are guided by policies, procedures, business plan and supervising Manager.
• Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, Member Services, IS, etc.
• Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of in-person customer service experience
• Experience working as a supervisor/manager or team lead
• Proficiency with Microsoft Word (create and edit correspondence), Excel (ability to create, edit, and sort spreadsheets) and Outlook (email and calendar management) or Google equivalent.
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
• Ability to work a 4-day work week, from 11 am to 9:30 pm (10 hours a day), 30 min lunch, Tue - Friday (off Sat, Sun, and Monday)
• Ability to work full time onsite at 489 State St. Bangor, ME 04401, Northern Light Eastern Maine Medical Center
• Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Experience with medical or health terminology
• Healthcare customer experience
• Healthcare or insurance benefits experience
• Experience in sales or collections

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.