Supervisor - Patient Access

Conifer Health Solutions

New Braunfels (TX)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Competitive benefits package

Opportunities for career advancement

Healthcare industry expertise

Job summary

A healthcare solutions provider in New Braunfels is seeking a full-time Patient Access Supervisor. This role involves guiding and mentoring staff, ensuring high standards of customer service, and managing escalated issues. Candidates should have significant experience in Patient Access and healthcare settings, along with leadership abilities. This position requires overseeing daily operations and performance reporting, making it essential for candidates to possess strong interpersonal and organizational skills. Join us to enhance healthcare delivery while leading a dedicated team.

Qualifications

High School Diploma or equivalent required.
Health-related degree preferred.
Minimum 4 years experience in medical facility or health insurance.
5+ years experience in Patient Access is preferred.
2+ years in supervisory role preferred.

Responsibilities

Mentor and train new and existing staff in Patient Access.
Assist in managing escalated issues with staff.
Maintain positive customer service and resolve issues.
Monitor daily activities and complete performance reports.
Perform all Patient Access functions as needed.

Skills

Interpersonal skills

Organizational skills

Leadership abilities

Knowledge of Health Care Information Systems

Understanding of Revenue Cycle Management

Communication skills

Education

High School Diploma or equivalent

2 or 4 year college degree in Business, Accounting, Medical Administration

4+ years experience in medical facility or health insurance

5+ years experience in Patient Access

2+ years in supervisory or lead role

Job description

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Job Description

JOB SUMMARY

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
Maintains positive customer service at all times, assisting staff in resolving issues.
Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
Perform all Patient Access functions as needed.
Acts as part of the management team to ensure that the group is meeting all operational goals.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports (titles) - Rep, PA I-IV

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent interpersonal and organizational skills
Demonstrated leadership abilities
Thorough knowledge of computer systems in Health Care Information System
Clear understanding of Revenue Cycle Management and Regulatory Agencies required
Ability to receive and express detailed information through oral and written communications.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

High School Diploma or equivalent.
2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
4 plus years experience in medical facility, health insurance, or related area
5 plus years experience in Patient Access preferred
2 plus years in supervisory or lead role preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in sitting position

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER

Must be available to work hours and days as needed based on departmental/system demands
Must be "on-call" as needed

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Job Info