Patient Access Supervisor

Medical University of South Carolina; Camden (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

The Medical University of South Carolina seeks a Patient Access Services Supervisor to oversee daily registration and scheduling activities, ensuring top-notch customer service and accurate billing preparation for MUSP and MUHA services.

Ideal candidates hold a Bachelor’s degree with related customer service experience, or an equivalent combination, and possess excellent communication skills to interact with patients, families, physicians, and payers.

Qualifications

• Bachelor’s degree from an accredited college/university and two years directly related customer service work experience; or an associate’s degree and three years directly related customer service work experience; or a high school diploma or equivalent (GED) and four years directly customer service experience.
• Related customer service work experience in a medical office or hospital environment highly preferred.
• Excellent communication skills required. Must be able to communicate effectively with patients/families, physicians, employers, and third party payers.

Responsibilities

• Directly supervise the daily registration and scheduling functions of staff to ensure Patient Access Services Representatives provide a high level of customer service.
• Verify and prepare all patient accounts for billing to maximize payment for MUSP and MUHA services.
• Monitor operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness.

Skills

Customer service

Supervisory skills

Communication skills

Education

Bachelor’s degree + 2 years related customer service experience

Associate’s degree + 3 years related customer service experience

High school diploma or GED + 4 years related customer service experience

Job description

Job Description Summary

The Patient Access Services Supervisor reports to the Manager of Patient Access Services. Under general supervision, the Patient Access Services Supervisor monitors operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. This position directly supervises the daily registration and scheduling functions of staff to ensure Patient Access Services Representatives provide a high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC003697 KER - Admitting & Registration (KMC)

Pay Rate Type

Salary

Pay Grade

Health-24

Scheduled Weekly Hours

40

Work Shift

Job Description

Job summary: The Patient Access Services Supervisor reports to the Manager of Patient Access Services. Under general supervision, the Patient Access Services Supervisor monitors operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. This position directly supervises the daily registration and scheduling functions of staff to ensure Patient Access Services Representatives provide a high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services.

Minimum Experience and Training Requirements: Bachelor’s degree from an accredited college/university and two years directly related customer service work experience; or an associate’s degree and three years directly related customer service work experience; or a high school diploma or equivalent (GED) and four years directly customer service experience. Related customer service work experience in a medical office or hospital environment highly preferred. Prior supervisory experience beneficial. Excellent communication skills required. Must be able to communicate effectively with patients/families, physicians, employers, and third party payers.

Physical Requirements

• Ability to perform job functions while standing. (Frequent)
• Ability to perform job functions while sitting. (Frequent)
• Ability to perform job functions while walking. (Frequent)
• Ability to climb stairs. (Infrequent)
• Ability to work indoors. (Continuous)
• Ability to work from elevated areas. (Frequent)
• Ability to work in confined/cramped spaces. (Infrequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to bend at the waist. (Frequent)
• Ability to squat and perform job functions. (Infrequent)
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
• Ability to reach in all directions. (Frequent)
• Possess good finger dexterity. (Continuous)
• Ability to fully use both legs. (Continuous)
• Ability to fully use both hands/arms. (Continuous)
• Ability to lift and carry 15 lbs. unassisted. (Infrequent)
• Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
• Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
• Ability to see and recognize objects close at hand or at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous)
• *(Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous)
• Ability to maintain hearing acuity, with correction. (Continuous)
• Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
• Ability to work in a latex safe environment. (Continuous)
• *Ability to maintain tactile sensory functions. (Frequent)
• *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent)
• *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)*

Additional Job Description

Education: Bachelor’s degree or equivalent education and/or relevant work experience Work Experience: 6 years progressive work experience and 1 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees