Patient Access Supervisor

Kane Hall Barry Neurology, Bedford & Keller; Bedford (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Supervisor to coordinate and lead front office operations. This role requires a dynamic professional to enhance patient satisfaction while managing staff and ensuring efficient clinic operations. Ideal candidates will have strong communication skills, leadership experience, and a background in healthcare administration.

Qualifications

• Minimum of three years’ experience in training and supervising front office staff.
• Minimum of five years’ experience working in a health care facility.
• Bilingual in Spanish is a PLUS!

Responsibilities

• Manages, trains, and supports the Patient Access staff.
• Oversees daily operations to ensure efficiency and effectiveness.
• Prepares and manages daily staffing schedules.

Skills

Customer Service

Communication

Team Leadership

Education

Bachelor’s Degree or associate’s degree in management, Business, Health care Administration

Tools

EMR medical software programs

Athena

Job description

POSITION TITLE: Patient Access Supervisor

STATUS: Non- Exempt

REPORTS TO: Operations Support Specialist

DIRECT REPORTS: Patient Access Specialist I & II, Referral Specialist

ACCOUNTABILITY OBJECTIVE: Responsible for the coordination and operation of all front office
functions. Be a dynamic professional with a positive attitude to supervise and lead a team, while
demonstrating the fundamentals of being a team player. The Patient Access Supervisor will work as a
member of the clinic team to provide optimum patient satisfaction and clinic operation.

KEY RESPONSIBILITIES:
• Manages, trains, and acts as the direct line of support for the Patient Access staff to ensure the
highest level of patient satisfaction is being demonstrated.
• Creates and implements various trainings for the department.
• Oversees and manages daily operations by ensuring the Patient Access department runs orderly,
timely, efficiently, and effectively.
• Ensures teams customer service standards and quality is maintained over the phone and inperson.
• Prepares, assigns, and manages daily staffing schedules for all Patient Access staff.
• Works alongside department staff members and collaborates with other departments to ensure
a smooth flow of information.
• Motivates staff and manages projects.
• Executes staff performance evaluations and disciplinary actions when needed.
• Collects data and generates reporting for department when requested by administration.
• Monitors daily patient registration demand and timely completion of department tasks.
• Writes and develops department protocols, policies, and procedures.
• Assists team with answering patient phone calls/ requests and additional tasks.
• Checking patients in, checking patients out.
• Other job duties as assigned.

QUALIFICATIONS AND SKILLS:
• Bachelor’s Degree or associate’s degree in management, Business, Health care Administration or
related field (preferred)
• Minimum of three (3) years’ experience in training and supervising front office staff.
• Minimum of five (5) years’ experience working in a health care facility or working in a medical
office business setting.
• Demonstrate strong customer service skills and abilities.
• Experience with EMR medical software programs.
• Athena experience Highly preferred.
• Bilingual in Spanish is a PLUS! (ability to read, write and communicate).
• Strong proven communication skills, both written and verbal.