Patient Access Supervisor

BJC HealthCare; Alton (IL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition assistance

Paid Time Off

Adoption assistance

Job summary

BJC HealthCare is seeking a Patient Access Supervisor to lead the daily operations of the Patient Access staff at Alton Memorial Hospital, with additional support at other locations as needed. This onsite role requires strong leadership and understanding of electronic medical record systems to ensure seamless patient access and service.

Ideal candidates will have 2–5 years of experience, and while a Bachelor’s degree is preferred, CHAM certification and related qualifications are valued.

Qualifications

• Strong leadership experience
• Understanding of electronic medical record systems
• Knowledge of regulatory and payer compliance requirements
• Ability to manage and develop staff performance and trainings

Responsibilities

• Manages daily operations of the Patient Access staff and leads the team to meet department goals.
• Ensures adherence to regulatory and payer compliance; oversees insurance verification, eligibility, authorizations, admissions notices, data collection and patient payments.
• Analyzes data and drives improvements to Patient Access and Revenue Cycle to improve satisfaction and efficiency.
• Leads special projects as assigned.

Skills

Leadership

EMR systems

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

Additional Information About the Role

BJC has an opening for a Patient Access Supervisor. The role will be located at Alton Memorial Hospital but will also provide support at other locations if needed. Ideal candidates will have strong leadership experience and an understanding of electronic medical record systems.

This is an onsite position.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

Manages and leads the daily operations Patient Access staff in assigned areas while focusing on delivering superior service to every patient on every visit.

Responsibilities

• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Ensures teams adhere to regulatory and contracted payer compliance while optimizing patient access functions including, but not limited to insurance verification and eligibility, authorization securement, notice of admissions to payers, accurate collection of data elements required for admission and treatment, patient payment collections.
• Develops, analyzes, and recommends changes that will increase patient satisfaction and improve accuracy and efficiencies within Patient Access and Revenue Cycle. Includes analyzing data and managing team performance on an individual and group perspective to improve outcomes, accordingly.
• Facilitates special projects as identified or assigned.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• < 2 years

Preferred Requirements

Education

• Bachelor's Degree

Licenses & Certifications

• CHAM

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer