Patient Access Specialist - Springfield Part Time Night

Ensemble Health Partners; Springfield (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners in Springfield, IL is seeking a Patient Access Specialist for an on-site role at HSHS - St. John's Hospital.

This part-time night shift (10:30pm-7:00am) offers 16 hours per week and pays $17.00-$18.15 per hour, depending on experience. The role involves admitting duties, MRN assignment, insurance collection, POS billing support, and providing excellent customer service measured by Press Ganey.

Qualifications

• 1+ years of customer service experience.
• High School Diploma/GED; CRCR within 9 months of hire (Company Paid).

Responsibilities

• Assign accurate MRNs.
• Complete medical necessity / compliance checks.
• Provide proper patient instructions.
• Collect insurance information.
• Receive and process physician orders.
• Utilize overlay tool while delivering excellent customer service.
• Operate the telephone switchboard for calls.
• Adhere to policies and provide compassionate service.
• Meet point of service goals.
• Use auditing/reporting systems to correct accounts.
• Pre-register patient accounts and collect demographics/insurance.
• Process POS collections and payment plans.
• Explain consent forms and obtain signatures.
• Distribute patient education documents.
• Review insurance eligibility in verification system.
• Screen Medicare patients using ABN software.
• Distribute designated forms and pamphlets.

Skills

1+ year customer service

Education

High School Diploma/GED

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

This position pays between $17.00 - $18.15/hr based on experience.

This position is an onsite role, and candidates must be able to work on-site at HSHS - St. John's Hospital - in Springfield, IL.

Available Shifts: Part Time 10:30pm-7am every other weekend (16 Hours week).

Benefits:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

We are searching for the next Patient Access Specialist champion.

This role is responsible for performing admitting duties for all patients admitted for services at the hospital.

Job Responsibilities:

• Assign accurate MRNs.
• Complete medical necessity / compliance checks.
• Provide proper patient instructions.
• Collect insurance information.
• Receive and process physician orders.
• Utilize an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing and inter‑office calls as applicable.
• Adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Be held accountable for point of service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities.
• Conduct audits of accounts and assure all forms are completed accurately and timely to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information.
• Collect point of service collections, past‑due balances, and payment plan options.
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witness name.
• Explain and distribute patient education documents such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Review eligibility responses in insurance verification system and appropriately select applicable insurance plan code, enter benefit data to support POS and billing processes for clean claim rates.
• Accurately screen medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non‑payment, and distribute ABN as appropriate.
• Distribute and document other designated forms and pamphlets.

Experience We Love:

• 1+ years of customer service experience.

Required Qualifications:

• High School Diploma/GED
• CRCR Required within 9 months of hire (Company Paid)

Join an award‑winning company Five‑time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work‑Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world‑class service.