Patient Access Specialist - Specialty Operations

Option Care Enterprises; Tallahassee (FL); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

401K with company match

HSA Company Match

Flexible Spending Accounts

Tuition Reimbursement

MyFlexPay

Job summary

Option Care Health, Inc. is the nation's largest home infusion provider, seeking a Patient Access Specialist to coordinate referrals, intake documentation, and cross-functional communication to ensure timely access to therapy.

You will collaborate with referral sources, sales, pharmacy, nursing, and internal teams to deliver a seamless patient experience. The role emphasizes accurate documentation, patient financial guidance, and proactive denial management, with a pay range of $17.02-$28.38 per

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of related experience.
• Healthcare/billing experience preferred.

Responsibilities

• Coordinates discharge and secures nursing and delivery with patient, referral source, sales, pharmacy, and nursing teams.
• Creates, communicates and obtains all required documentation for new referrals.
• Assists patients with upfront payment and guides to financial assistance where needed.
• Supports follow-up paperwork for clean claims on hold and denial management.
• Assists Supervisor and Manager with special assignments as needed.

Skills

Customer service

Multi-tasking

Attention to detail

Problem solving

Cross-functional teamwork

Education

High school diploma or equivalent

Job description

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Why Join Option Care Health

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

The Patient Access Specialist supports patients referred to Option Care Health to receive Specialty Infusion Services by coordinating referrals, intake documentation, and cross-functional communication to ensure a seamless transition into care. This role partners closely with referral sources, sales, pharmacy, nursing, and internal teams to support timely access to therapy while delivering a consistent, high-quality experience for patients and referral partners.

Job Responsibilities

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates and obtains all required documentation for new referrals.
• Secures patient's upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
• Assist Supervisor and Manager with special assignments as needed.

Supervisory Responsibilities

Does this position have supervisory responsibilities? NO (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and/or Experience Requirements

High school diploma or equivalent is required.

Minimum of two years of experience in related experience required.

Basic Qualifications

• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast past environment.
• Must be detail-oriented and have a high degree of quality focus.
• High degree of customer service skills required.
• Ability to trouble shoot, problem solves and collaborate with cross-functional team members across sales and operation functions.

Travel Requirements

N/A

Preferred Qualification & Interests

Previous healthcare/medical billing experience preferred.

Pay Range

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $17.02-$28.38

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Equal Employment Opportunity

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.