Patient Access Specialist (Spanish Interpreter)

HealthNet, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision Plan

401k Match

Paid Time Off

Job summary

HealthNet, Inc. is seeking a Patient Access Specialist to serve as the first point of contact for patients, process registrations, and coordinate scheduling across multiple locations in Indianapolis.

The role emphasizes accuracy, courtesy, and ADA compliance to ensure equal access for all patients. The position involves triaging needs, assisting patients with transportation referrals when necessary, and delivering educational materials while maintaining a professional demeanor and high call

Qualifications

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication.
• Ability to handle high call volumes (80+ calls per day).
• Ability to work independently and handle details under pressure.
• Ability to interact with a diverse population of patients, visitors and staff.

Responsibilities

• First point of contact with patients; answers initial calls.
• Assesses patient needs and triages with nursing as needed; schedules appointments.
• Completes registrations and pre-registrations for patients.
• Schedules patient appointments and provides directions to locations.
• Guides transportation scheduling through insurance providers when needed.
• Distributes educational materials to patients; excludes clinical information.
• Data enters time audits for visits and no-shows.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Call handling

Independent work

Education

High School Diploma or equivalent

Job description

Martindale Brightwood Health Center - 2855 N Keystone Avenue, Suite 100, Indianapolis, IN 46218

What you’ll do as a Patient Access Specialist at HealthNet

The Patient Access Specialist provides a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner. This position also exists to assure compliance with ADA and to provide equal access to people with all levels of abilities.

• First point of contact with patients, receives initial phone call from patient and/or referring Provider via telephone.
• Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately.
• Accurately completes registrations and pre-registrations for patients.
• Schedules patient appointments.
• Provides directions to health center locations.
• Provides direction to schedule transportation through patients’ insurance provider if needed.
• Provides patients with educational materials, written and/or verbal excluding clinical information.
• Collects, completes and data enters time audits for patient’s visits and no shows.

When you’ll work as a Patient Access Specialist at HealthNet

• Full-Time
• Wednesdays 11am-8pm, remainder of the week 1st shift.

Job responsibilities listed above is a summary and does not include other tasks requested by Physician or Clinic Manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 8 primary care health centers 2 dental clinics, 2 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

(Please, consider applying even if you do not meet all of the listed criteria below. We would love to engage with you for other possible opportunities or explore your areas of skill a little deeper.)

Requirements

• Currently not sponsoring work visa.
• High School Diploma or equivalent required.
• Bilingual in Spanish.

SET YOURSELF APART

• Knowledge of medical practices and insurance providers preferred.
• Medical coding; ICD-10; CPT coding experience preferred.

The skills you’ll bring as a Patient Access Specialist at HealthNet

• Strong interpersonal and customer service skills
• Excellent verbal and written communication skills.
• Ability to handle high call volumes (at least 80+ calls per day).
• Ability to work independently; handle detail and work well under pressure.
• Ability to effectively interact with a widely diverse population of patients, visitors and staff.
• Ability to make decisions; problem solve; and to provide sound judgment.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Reliable transportation required, may require travel.

Physical Requirement

• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Will be exposed to all patient elements.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

Fair Labor Standards Act Classification: Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.