Patient Access Specialist - Sloan's Lake

denverhealth; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid time off starting at 28 days per年

Parental leave up to 6 weeks

Retirement contributions up to 9.5%

Job summary

Denver Health's Sloan's Lake Primary Care is seeking a Patient Access Specialist to be the first point of contact in outpatient registration. You will register patients, verify insurance, explain financial responsibilities, collect payments, and maintain accurate information to support timely access to care.

In this role, you will collaborate with clinic staff to ensure smooth operations, handle eligibility checks, and provide flexible coverage across clinics as needed, while upholding HIPAA and

Qualifications

• Organization and attention to detail.
• Effective communication.
• Problem solving.
• Ability to prioritize workflow.
• Professional work behavior following Denver Health policies.
• Multi-task in a high-volume environment.
• Accurate data entry.
• Type at least 25 wpm.
• Knowledge of Microsoft Office Suite.
• Familiarity with Epic.

Responsibilities

• Register and check in patients for outpatient services; maintain encounters in the EHR; verify and update demographics and insurance.
• Explain financial responsibilities; collect co-pays and deposits; refer to financial counseling when needed.
• Collaborate with clinic leadership and staff to support efficient flow; communicate delays or issues.
• Check insurance eligibility and benefits; resolve coverage issues with verification teams.
• Meet productivity, quality, and accuracy standards; participate in audits and process improvements.
• Provide coverage across departments or clinics as needed to meet staffing needs.
• Adhere to HIPAA, EMTALA, and HRSA guidelines across all duties.

Skills

Attention to detail

Effective communication

Problem solving

Prioritization

Teamwork

Data entry

Typing 25 wpm

Epic familiarity

MS Office

Epic

Education

No HS Diploma or GED

Tools

Epic

Microsoft Office

Job description

Our Values

Respect | Belonging | Accountability | Transparency

Department

Sloan's Lake Primary Care

Job Summary

Under minimal supervision, the Patient Access Specialist serves as the first point of contact for patients and families across all outpatient clinic registration areas. This role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The Patient Access Specialist works closely with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, while providing flexible coverage across clinics as needed.

Essential Functions

• Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%)
• Talks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)
• Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%)
• Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)
• Meets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%)
• Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)
• Ensures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%)
• Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)

Education

No High School Diploma and/or No GED Required

Work Experience

No experience required

Knowledge, Skills and Abilities

• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm.
• Knowledge of Microsoft Office Suite.
• Familiarity with Epic

Shift

Days (United States of America)

Work Type

Regular

Salary

$21.00 - $24.93 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitnes