Patient Access Specialist — Registration & Scheduling

Ochsner Health; Shreveport (LA); On-site; USD 32,000 - 48,000; Full time

Job summary

Ochsner Health in Shreveport, LA seeks an efficient registration representative to greet patients, schedule appointments, and complete check-in processes. You will verify demographics and insurance and collect co-pays, while handling multiple functions to support patient care.

The role emphasizes accuracy, confidentiality, and strong customer service in a fast-paced healthcare setting with diverse patient populations.

Qualifications

• Must have computer skills and data entry ability.
• Excellent verbal and written communication.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal skills.
• Knowledge of healthcare insurance benefits and payor guidelines.
• Ability to handle high-stress situations while maintaining professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making and attention to detail.

Responsibilities

• Greet patients and guests courteously; handle telephone and in-person inquiries.
• Initiate scheduling, registration, or admission processes; verify identification and demographics.
• Verify insurance via electronic, phone, or web applications; collect co-pays and self-pay amounts.
• Perform financial analysis of each case and communicate patient financial responsibilities.
• Balance cash drawer daily and complete end-of-shift cash procedures.
• Maintain confidentiality and comply with privacy standards; support multiple functions as needed.
• Adopt respectful, patient-centric communication and adapt to diverse patient populations.

Skills

Data entry

Communication

Windows apps

Interpersonal skills

Billing knowledge

Attention to detail

Organization

Decision making

Team collaboration

Education

High school diploma

Associate’s degree

Job description

Ochsner Health in Shreveport, LA seeks an efficient registration representative to greet patients, schedule appointments, and complete check-in processes. You will verify demographics and insurance and collect co-pays, while handling multiple functions to support patient care.

The role emphasizes accuracy, confidentiality, and strong customer service in a fast-paced healthcare setting with diverse patient populations.