Patient Access Specialist II - Evening/Night Shift

Baptist Health; Jacksonville (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Baptist Health Oakleaf is hiring a Patient Access Representative II to join our Patient Access team in Jacksonville, FL. This is a full-time opportunity, Thursday - Saturday, 6:45pm - 7:15am.

Candidates with enthusiasm for service and accuracy are encouraged to apply. As a Patient Access Representative II, you will register patients accurately and efficiently, utilize multiple systems and interfaces, and cross-train to work in multiple patient access areas while maintaining service excellence

Qualifications

• 1–2 years of customer service experience required.
• 1–2 years of healthcare experience required.
• 1–2 years of insurance experience required.

Responsibilities

• Registers patients accurately and efficiently.
• Utilization of multiple systems and interfaces.
• Cross-Trained in order to work in multiple patient access areas.
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters.
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.).
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintains a professional relationship with all clinical and non-clinical team members.
• Able to articulate compliance documentation and ensure completion of required patient consent forms.
• Maintains patient privacy in accordance with HIPAA guidelines.

Skills

Customer service

Healthcare experience

Insurance knowledge

Education

High School Diploma

Job description

Baptist Health Oakleaf is hiring a Patient Access Representative II to join our Patient Access team in Jacksonville, FL. This is a full-time opportunity, Thursday - Saturday, 6:45pm - 7:15am.

Candidates with enthusiasm for service and accuracy are encouraged to apply. As a Patient Access Representative II, you will register patients accurately and efficiently, utilize multiple systems and interfaces, and cross-train to work in multiple patient access areas while maintaining service excellence