Patient Access Specialist II

Optum; Houston (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum, in collaboration with Kelsey-Seybold Clinic, is hiring an Ambulatory Service Rep II for the North Houston Campus. You will greet patients, register and cashier, and support efficient check-in/out processes in a multi-specialty clinic.

The role requires 1+ year of customer service and cash handling, with strong communication and confidentiality. Epic/EHR experience is a plus; we value professionalism and teamwork at UnitedHealth Group family.

Qualifications

• High School diploma or GED.
• 1+ year of direct face-to-face customer service.
• 1+ year of cash handling or collections experience, plus 6+ months in medical/healthcare setting or related cross-training.
• Experience with Windows-based software including Word and Excel.
• Excellent verbal and written communication skills.
• Ability to maintain strict confidentiality of health information.
• Ability to balance multiple priorities in a fast-paced environment.

Responsibilities

• Assist patients with check-in and check-out, including registration and cashiering.
• Maintain neat, professional appearance and organized work area.
• Provide friendly and courteous service and address patient needs.
• Adhere to privacy and confidentiality requirements.

Skills

Customer service

Communication

Cash handling

Confidentiality

Multitasking

English fluency

Computer skills

Education

High School diploma or GED

Tools

EMR/Epic

Job description

Optum, in collaboration with Kelsey-Seybold Clinic, is hiring an Ambulatory Service Rep II for the North Houston Campus. You will greet patients, register and cashier, and support efficient check-in/out processes in a multi-specialty clinic.

The role requires 1+ year of customer service and cash handling, with strong communication and confidentiality. Epic/EHR experience is a plus; we value professionalism and teamwork at UnitedHealth Group family.