Patient Access Specialist I: Multi-Role & Epic Expertise

Cleveland Clinic; Canton (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Canton is seeking a Patient Access representative to perform registrations through face-to-face interviews, collecting demographic, insurance, medical and financial information. You will also staff all Patient Access areas across facilities, including Front Desk, Admitting Office, ED and Cashier, while maintaining productivity and quality standards.

The role requires strong communication, detail orientation, and the ability to multi-task in a fast-paced environment.

Qualifications

• Basic PC software and ability to use multiple data systems.
• Knowledge of medical terminology to understand physician orders or training within 1 year.
• Must be detail oriented.
• Excellent communication, organizational and interpersonal skills.
• Must be able to multi-task and maintain composure in a fast-paced environment.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Responsibilities

• Performs registrations by completing an accurate face-to-face interview to obtain demographic, insurance, medical and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including Front Desk, Admitting Office, ED and Cashier.
• Maintains productivity and quality standards.
• Functions as a Super User.
• Acts as a resource for training of new team members and during the implementation of new processes.
• Provided registration and cash collection access in Epic.
• Other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Detail oriented

Interpersonal skills

Education

High school diploma

Job description

Cleveland Clinic Canton is seeking a Patient Access representative to perform registrations through face-to-face interviews, collecting demographic, insurance, medical and financial information. You will also staff all Patient Access areas across facilities, including Front Desk, Admitting Office, ED and Cashier, while maintaining productivity and quality standards.

The role requires strong communication, detail orientation, and the ability to multi-task in a fast-paced environment.