Patient Access Specialist - Green Bay Part-time

Ensemble RCM LLC; Green Bay (WI); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Tuition reimbursement

Certifications paid

Comprehensive benefits

Job summary

Ensemble Health Partners is seeking an entry-level Patient Access specialist for an on-site role at St. Mary’s Hospital in Green Bay, WI. You will assign MRNs, verify insurance, collect demographics, and support POS collections while delivering compassionate customer service.

The position offers two 12-hour shifts with weekend rotation and an opportunity for part-time hours, plus tuition reimbursement and certification support. On-site at HSHS - St. Mary’s Hospital in Green Bay.

Qualifications

• 1+ years of customer service experience.
• CRCR certification required within 9 months.
• High School Diploma or GED.

Responsibilities

• Verify patient information and assign MRNs with accuracy.
• Handle calls on the switchboard and provide courteous service.
• Support point of service goals and clean claim rate.
• Review insurance eligibility and enter benefit data.
• Explain consent forms and distribute educational materials.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School Diploma/GED

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

Purpose

O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

Opportunity

ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement

This position pays between $17.00 - 18.15/hr based on experience.

***This position is an onsite role, and candidates must be able to work on-site at HSHS - St. Mary's Hospital, Green Bay, WI***

Part Time Available

Shifts: Two 12-hour Shifts | every 3rd weekend/holiday and an on call weekend about every 6th weekend 24 hours/week 6:45pm-7:15am (Two 12-hour Shifts) | / week, every 4th weekend, on call every 6th 24 hours/week

Job Responsibilities

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Patient Access staff will be held accountable for point of service goals as assigned.
• Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities.
• Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
• Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name.
• Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
• Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
• Responsible for distribution and documentation of other designated forms and pamphlets.

Experience

We Love: 1+ years of customer service experience Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Minimum Education

High School Diploma/GED

Required Certifications

CRCR Required within 9 months of hire (Company Paid)

Awards & Recognition

• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Career Development

Grow: Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Company Culture

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, colour, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

Compensation Transparency

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Equal Opportunity Statement

Ensemble is an equal employment opportunity employer.