Patient Access Specialist (FT DAYS)

Emerus Holdings, Inc.; New Freedom (York County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Specialist for their facility. This entry-level role involves serving as a liaison between patients and healthcare teams, ensuring accurate demographic information, and verifying insurance. Strong customer service skills and a high school diploma are required. Experience in a healthcare setting is preferred. Full-time position available in New Freedom, PA.

Qualifications

• 2 years of patient registration and insurance verification experience preferred.
• Emergency Department registration experience strongly preferred.
• Fluency in both English & Spanish is required in certain markets.

Responsibilities

• Facilitate patient tracking and billing by obtaining accurate information.
• Verify insurance benefits for all plans associated with patients.
• Provide excellent customer service by understanding customer needs.

Skills

Excellent customer service

Knowledge of various insurance plans

Fluency in English

Basic understanding of medical terminology

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

Patient Access Specialist (FT DAYS) – Emerus Holdings, Inc.

Location: WellSpan Hospital in Shrewsbury: 13515 Wolfe Rd., New Freedom, PA 17349

Shift: Day Shift (7A-7P) • Job Type: PRN/Casual

Facility type: 20 bed Small-Format Hospital (10 ER, 10 Inpatient)

We are Emerus, the leader in small-format hospitals. We partner with respected health systems to provide compassionate, comprehensive care. We are committed to a diverse and equitable work environment with opportunities for all Healthcare Pros.

Position Overview

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service by meeting customer needs, understanding who the customers are, and building quality relationships
• Role in protecting patient safety by ensuring each patient is properly identified and triaged upon arrival
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan in the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log

Other Job Functions

• Maintain a clean working environment for the facility, including front desk, restroom, waiting room, break area and patient rooms when needed
• Receive deliveries including mail and forward to appropriate departments
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Attend staff meetings or other company-sponsored or mandated meetings
• Assist medical staff as needed
• Perform additional duties as assigned

Basic Qualifications

• High School Diploma or GED, required
• 2 years of patient registration and insurance verification experience in a health care setting, preferred
• Emergency Department registration experience, strongly preferred
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
• Basic understanding of medical terminology
• Excellent customer service
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred
• Position requires fluency in English; written and oral communication
• Fluency in both English & Spanish is a requirement in the El Paso Market

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider
• Industries: Hospitals and Health Care

Towson, MD location and other job listings shown are part of a larger job network; this posting refers specifically to the Patient Access Specialist role at Emerus Holdings, Inc.