Patient Access Specialist - Fast, Friendly Admissions

Central Carolina Hospital; Sanford (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Central Carolina Hospital Patient Access Representative position: responsible for collecting patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays at the point of service to expedite the admitting process.

Reports to the Director or Manager of Department. Qualifications include High School diploma (preferred), strong English communication, ability to navigate multiple

Qualifications

• High School diploma preferred.
• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (read, write, speak, and understand).
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Responsibilities

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Software navigation

English communication

Education

High School diploma preferred

Job description

Central Carolina Hospital Patient Access Representative position: responsible for collecting patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays at the point of service to expedite the admitting process.

Reports to the Director or Manager of Department. Qualifications include High School diploma (preferred), strong English communication, ability to navigate multiple