Patient Access Specialist/Coordinator-PAS

Universal Health Services; Temecula (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Prescription Drug Plan

401k with Match

Career Growth

Competitive Compensation

Job summary

Temecula Valley Hospital is seeking a Patient Access Coordinator to handle accurate patient registrations, verify benefits, and coordinate insurance requirements. The role emphasizes effective communication with patients, families, physicians, and staff to ensure smooth admission and payment processes.

The incumbent will use tools like Rolodex in SMS and Internet resources to verify information, manage authorizations, and perform HDX reporting across applicable insurances.

Qualifications

• Knowledge of medical terminology.
• Ability to communicate effectively, both verbally and non‑verbally.
• Demonstrated strong interpersonal skills with physicians, the public and hospital staff.
• Ability to discuss personal and financial matters with patients and/or their representatives.
• Good problem solving and process efficiency skills.
• Knowledge of insurance benefits, covered services and collection procedures for all insurance programs for acute facilities.
• General knowledge of office procedures and ability to utilize resources in an organized manner.
• Type 35‑40 words per minute.
• Knowledge of computer keyboard.

Responsibilities

• Register patients accurately with demographics and financial information.
• Correct insurance coding using tools such as the Rolodex in SMS, matrices for contracted medical groups and the Internet; complete status transfers.
• Ensure correct room placement for patients and run/accept the HDX reports on all applicable insurances.
• Obtain and ensure notification, authorizations, verification of benefits and tracking numbers for all accounts/insurances.
• Communicate effectively with physicians, patients, and hospital staff at all times.
• Demonstrate good problem solving and process efficiency in daily tasks.

Skills

Medical terminology

Effective communication

Interpersonal skills

Patient financial discussions

Problem solving

Insurance knowledge

Office procedures

Typing speed

Education

High School diploma

CPI Certification

Tools

Rolodex in SMS

Internet research

Job description

Responsibilities

About Temecula Valley Hospital (TVH), part of Southwest Healthcare, brings advanced technology, innovative programs, patient‑centered and family sensitive care to area residents. The hospital features 140 private patient rooms; emergency care; advanced cardiac and stroke care; orthopedics; general and surgical specialties. TVH is nationally recognized for Patient Safety designated by The Leapfrog Group as a Top Hospital in both 2017 and 2020 and has received 12 “A” Leapfrog Hospital Safety Grades, most recently in Spring 2026. The hospital was recently recognized by U.S. News & World Report’s Best Hospitals 2025‑2026 for Heart Attack, Heart Failure, Stroke, Arrhythmia and Pacemaker. TVH is a DNV Certified Comprehensive Stroke Center and has received eight Women’s Choice Award Achievements as One of America’s Best Hospitals for Stroke Care and One of America’s Best Hospitals for Patient Safety. Other accolades include: the American Heart Association/American Stroke Association’s Get With The Guidelines® – Stroke GOLD PLUS with Target: Stroke Honor Roll Elite and Target: Type 2 Diabetes Honor Roll, Mission Lifeline® – STEMI Receiving Center – GOLD PLUS, Mission Lifeline® – NSTEMI – GOLD, Blue Distinction® Center Designation for Quality in Knee and Hip Replacement Surgeries, The Joint Commission’s Gold Seal of Approval for Certification for Hip and Knee Replacement, first hospital in the state of California to achieve certification as a Gluten‑Free Food Service facility, 4 Star Medicare Hospital Compare Rating, the American College of Cardiology Chest Pain Center with Primary PCI and Resuscitation Accreditation, the honor of the Inland Empire’s Top Workplaces 2017 and 2018, has been designated an Aetna Institute of Quality Cardiac Care Facility for comprehensive heart and vascular treatment‑in‑cluding Cardiac Medical Intervention, Cardiac Rhythm Programs and Cardiac Surgery.

Patient Access Coordinator

The Patient Access Specialist/Coordinator (PAS) demonstrates a solid knowledge of the registration process. PAS Specialist is responsible for obtaining all accurate demographic and financial information, completing any and all registrations. Corrects selection of insurance coding and insurance descriptions using tools such as the Rolodex in SMS, Matrixes for contracted medical groups and the Internet; completes all Status Transfers; ensures correct room placement for patients; and runs and accepts the HDX reports on all insurances that apply. Additionally, this role obtains and ensures that all necessary notification, authorizations, verification of benefits and tracking numbers for all accounts/insurances are obtained.

Essential Job Duties:

• Knowledge of medical terminology
• Ability to communicate effectively, both verbally and non‑verbally
• Demonstrated strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times
• Ability to discuss personal and financial matters with patients and/or their representatives.
• Good problem solving and process efficiency skills
• Knowledge of insurance benefits, covered services and collection procedures for all insurance programs for acute facilities
• General knowledge of office procedures and ability to utilize resources in an organized manner
• Type 35‑40 words per minute
• Knowledge of computer keyboard

Qualifications

Experience / Training / Education

• One‑year experience in a hospital admitting or medical business office, with computer experience preferred
• High School graduate or equivalent preferred
• CPI Certification within the first 90 days

Benefits

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.