Patient Access Specialist - Battle Building

Virginia AG; Charlottesville (VA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Epic training program

Career development pathways

Comprehensive benefits

Job summary

UVA Health seeks a Patient Access Specialist to manage registration, verify insurance, and guide patients through financial resources. The role supports multiple outpatient areas, ensuring accurate records and courteous service in a fast-paced environment.

You will join a collaborative team at Children's Battle Building, with extensive training, daytime schedule, and opportunities for career growth within UVA Health.

Qualifications

• High School Graduate or Equivalent.
• No prior experience required.

Responsibilities

• Greet patients and complete registration and check-in.
• Verify demographic information and insurance coverage.
• Collect signatures and ensure registration records are accurate.
• Assist patients with financial assistance resources and applications.
• Support scheduled appointments and walk-in services (lab, imaging, EKG).
• Communicate with departments and adapt to system changes.
• Rotate between outpatient locations as needed.

Skills

Attention to detail

Customer service

Communication skills

Flexibility

Team collaboration

Education

High School Diploma or GED

Tools

Epic training

Job description

Every patient journey begins with a welcoming, knowledgeable professional who can create confidence from the very first interaction. As a Patient Access Specialist, you will play a vital role in ensuring patients receive a seamless registration experience while helping them navigate healthcare services and financial resources with care and accuracy.

Join a collaborative outpatient registration team at Children's Battle Building where your attention to detail, customer service skills, and adaptability directly support patient care. This full-time opportunity offers extensive training, meaningful patient interaction, exposure to multiple specialty areas, and the opportunity to build a long-term career within UVA Health.

The Role

As a Patient Access Specialist, you will be at the center of the patient experience, serving as a trusted resource for registration, insurance verification, and patient access services across several outpatient areas.

This is a fast-paced, patient-facing role that requires strong communication skills, flexibility, and a commitment to accuracy.

An average day may include:

• Welcoming patients and completing registration and check-in processes.
• Verifying demographic information, insurance coverage, and required documentation.
• Collecting patient signatures and ensuring registration records are complete and accurate.
• Assisting patients with financial assistance resources and helping eligible individuals navigate application processes.
• Supporting scheduled appointments as well as walk-in services including laboratory visits, imaging, EKGs, and other outpatient services.
• Responding to departmental communications, workflow updates, and system changes.
• Collaborating with teammates and clinical departments to ensure patients move efficiently through the care process.
• Floating between multiple outpatient registration areas including MRI, Surgical Services, Main Radiology, Health Center, and other registration locations as operational needs evolve.

This role is ideal for professionals who enjoy variety in their work, thrive in an environment where no two days are exactly alike, and take pride in delivering exceptional service to patients from diverse backgrounds.

Why UVA Health

UVA Health is one of the region's leading healthcare systems, combining the strength of an academic health system with a commitment to compassionate, patient-centered care. Team members are empowered to grow professionally while making a meaningful impact on the communities they serve.

In this role, you'll benefit from:

• $3,500 Full-Time Sign-On Bonus for eligible candidates only
• Comprehensive Epic training and onboarding program
• Structured shadowing and dedicated trainer support
• Exposure to multiple specialties, modalities, and patient populations
• Consistent full-time daytime schedule
• Overtime opportunities through Saturday rotation
• Saturday shift differential pay
• Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities
• Supportive team of experienced professionals committed to mentorship and collaboration

Beyond the immediate role, you'll gain broad Patient Access experience across multiple departments, helping you develop skills that can open doors to future growth throughout the organization. The team's collaborative culture values adaptability, continuous learning, and a willingness to support one another in delivering an exceptional patient experience.

MINIMUM REQUIREMENTS

• Education: High School Graduate or Equivalent.
• Experience: None.
• Licensure: None.

PHYSICAL DEMANDS

• Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

The pay range for this role is $17.50 - $30.14 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .