Patient Access Specialist

Southwest Care Center; Santa Fe (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer contribution

Tuition reimbursement

Job summary

Southwest Care Center is eagerly looking for a Technical Support Analyst (Patient Access Specialist) in Santa Fe, NM. This full-time position offers direct support to the clinical team, ensuring smooth operations in patient access through functions like appointment scheduling and insurance verification.

The ideal candidate will possess excellent communication skills and a high school diploma or GED, with a commitment to service excellence. We provide a comprehensive benefits package, including competitive salary, health coverage, and professional development opportunities.

Qualifications

• Ability to handle sensitive and confidential situations.
• Strong decision-making skills to benefit patients.
• Excellent written and verbal communication skills.
• Basic computer and keyboarding skills.

Responsibilities

• Collaborate with clinic staff to ensure appropriate workflow.
• Provide exceptional service excellence to patients.
• Maintain proficiency in electronic health record and scheduling software.
• Verify insurance eligibility and maintain accurate records.

Skills

Self-direction

Critical-thinking

Excellent communication skills

Patient-service skills

Problem-solving skills

Education

High school diploma or GED

Tools

Electronic scheduling software

Windows Explorer

Job description

Job Summary

Southwest Care Center is seeking a full‑time Technical Support Analyst (Patient Access Specialist) to support our facilities in both Santa Fe and Albuquerque, NM. The role provides direct and indirect customer support to the clinical team, including pre‑registration, financial determination, appointment scheduling, and other front‑office functions.

Responsibilities

• Collaborate with clinic staff and SCC departments to ensure appropriate workflow within the clinic.
• Serve as liaison between the Patient Access Specialist, Patient Access Supervisor, and all staff.
• Provide exceptional service excellence to patients and guests by demonstrating a positive, patient‑focused and professional manner at all times.
• Adhere to scheduling protocol, manage calls from the telephone system, transfer calls to appropriate staff members or departments, retrieve voicemail messages promptly.
• Use electronic scheduling software to enter and track patient interactions, update accurate patient demographics and insurance information.
• Maintain proficiency in the use of electronic scheduling software, electronic health record and scanning, and act as EMR super‑user.
• Verify insurance eligibility for each patient visit and maintain accurate records.
• Operate point‑of‑sale system, balance cash at the end of day, prepare daily batch reconciliation.
• Attend all mandatory meetings and trainings; perform other duties as assigned.

Qualifications

• Education: High school diploma or GED.
• Knowledge, skills, and abilities include self‑direction, critical‑thinking, excellent communication and patient‑service skills, ability to work independently and promote a positive, service‑oriented team environment.
• Ability to handle sensitive and confidential situations, perform computer tasks with average proficiency, and maintain a calm, professional, courteous and helpful demeanor in high‑pressure situations.
• Strong decision‑making skills to benefit patients and meet SCC objectives.
• Ability to prioritize work, complete tasks on a timely basis with minimal supervision, follow procedures, and adapt to change.
• Excellent written and verbal communication, accurate English reading, writing, spelling, and medical terminology usage.
• Basic computer and keyboarding skills, basic workstation operation, and ability to manage multiple usernames and passwords.
• Problem‑solving skills related to computer issues, familiarity with Windows Explorer and electronic file handling.
• Regular and predictable punctuality and attendance are required.

Benefits

• Competitive salary and generous paid time off.
• Full benefits package: medical, dental, vision, 401(k) with employer contribution, tuition reimbursement, and CEU/professional development reimbursement.
• Professional development programs and additional paid time off for CEU.
• 340B prescription access.

EEO Statement

Southwest Care Center is an equal‑opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.

Location: Santa Fe, NM. The position is full‑time with a 40‑hour work week Monday through Friday.