Patient Access Specialist

Emerus; Oklahoma City (OK); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Night/weekend shift differentials

Job summary

Emerus is seeking a Patient Access Specialist in Oklahoma City to act as a liaison between patients, payers, and the Patient Financial Services team. You will verify demographics, collect out-of-pocket RESPONSIBILITY, and ensure accurate data entry to maximize hospital reimbursement.

The role requires attention to detail, strong customer service, and knowledge of insurance verification processes to support a smooth revenue cycle in a fast-paced hospital environment.

Qualifications

• Experience in handling patient information with accuracy.
• Ability to verify insurance benefits across plans.
• Comfort with collecting patient financial responsibility.

Responsibilities

• Maintain EMTALA, DNV, HIPAA compliance in Admissions and medical records handling.
• Provide excellent customer service and build relationships with customers.
• Identify and triage patients to protect safety upon hospital arrival.
• Answer phone calls professionally and disseminate messages to staff.
• Obtain signatures on forms and consents as required.
• Enter complete demographic data to support revenue cycle processing.
• Verify and enter insurance benefits and correct payor/plan.
• Obtain necessary insurance authorizations.
• Pursue collections at the point of service in a customer-friendly manner.
• Scan and file registration and clinical documents into the system.
• Coordinate patient transfers to other hospitals when needed.

Skills

Customer service

Communication

Data entry

Demographic verification

Insurance verification

Education

High school diploma or equivalent

Tools

Patient accounting system

EMR/EHR

Job description

About Us

HIGHLIGHTS

SHIFT: Nights (7pm-7am)

JOB TYPE: Full-Time

FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient)

PERKS: Night/Weekend shift differentials

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships

• The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital

• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessaryestimate the rest: ```json {