Patient Access Specialist

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 17,000 - 28,000; Part time

Job summary

Dartmouth-Hitchcock Health is seeking a compassionate and professional front desk/guest services representative to be the first point of contact for patients at the Medical Center and Clinics. The role emphasizes confidentiality, empathy, and clear communication in a fast-paced healthcare environment.

Responsibilities include responding to requests, documenting communications, and supporting care coordination with staff.

Qualifications

• High School Diploma or GED.
• Available to work hours and days as needed based on departmental or system demands
• Must be able to sit/stand using computer/phone for extended periods of time
• Proficiency with using multiple software programs and equipment in a fast-paced service-oriented environment.
• Effective communication and interpersonal service skills with ability to work both independently and as part of a team required.
• Able to be self-accountable with good personal organizational and time management skills.
• Able to work and communicate in a collaborative medical environment.

Responsibilities

• Respond to patient related requests regarding routine to urgent issues or life-threatening situations, while maintaining strict confidentiality of all personal/health sensitive information.
• Provide excellent service by being attentive, empathetic, respectful and professional at all times. Follow-through being proactive in identifying and addressing any inquiries or concerns.
• Accurately documents and effectively communicates with patients, co-workers, physicians and others regarding medical needs using a variety of communication methods.
• Utilizes standard operating processes and applies best judgement to support patient care requests.
• Actively contributes to employee and team engagement.
• Supports new ideas, methods and departmental process improvement efforts.
• Complies with Dartmouth Health policies and standards.
• Performs other duties as required or assigned

Skills

Customer service

Communication

Time management

Teamwork

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records

Job description

Overview

Acts as the ambassador for Dartmouth Health being the first point of phone contact regarding requests for primary care, pediatric, and specialty offices at Dartmouth Health Medical Center and Clinics. Provides unexpected moments of kindness while assisting with routine, difficult or emotional situations. Demonstrates behaviors that are professional, calming, empathetic, reassuring and instills confidence providing solution-oriented outcomes. This role supports the community's need for access to world class care and services focused on helping them to improve their health and well-being.

Part-Time hours, Monday-Friday between 8am-5pm.

Responsibilities

• Responsible for responding to patient related requests regarding routine to urgent issues or life-threatening situations, while maintaining strict confidentiality of all personal/health sensitive information.
• Provides excellent service by being attentive, empathetic, respectful and professional at all times. Follows-through being proactive in identifying and addressing any inquiries or concerns.
• Accurately documents and effectively communicates with patients, co-workers, physicians and others regarding medical needs using a variety of communication methods.
• Utilizes standard operating processes and applies best judgement to support patient care requests.
• Actively contributes to employee and team engagement.
• Supports new ideas, methods and departmental process improvement efforts.
• Complies with Dartmouth Health policies and standards.
• Performs other duties as required or assigned

Qualifications

• High School Diploma or GED.
• Experience working in a customer service and or administrative support role preferred.
• Available to work hours and days as needed based on departmental or system demands
• Must be able to sit/stand using computer/phone for extended periods of time
• Proficiency with using multiple software programs and equipment in a fast-paced service-oriented environment.
• Effective communication and interpersonal service skills with ability to work both independently and as part of a team required.
• Able to be self-accountable with good personal organizational and time management skills.
• Able to work and communicate in a collaborative medical environment.

Required Licensure/Certifications

None