Patient Access Specialist

610 Wake Forest University Baptist Medical Center; High Point (NC); On-site; USD 58,454,000 - 87,681,000; Full time

Job summary

Advocate Health in High Point, NC seeks a Patient Registration Specialist to interview patients, verify insurance, collect co-pays, and ensure accurate data entry. You will support pre-admission workflows and direct patients through the admissions process.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities in a busy hospital setting. This is a full-time, on-site position with rotating schedules and a focus on patient experience.

Qualifications

• High school diploma or GED is required.
• Cash handling, keyboarding, and basic computer skills are needed.
• Strong communication and detail orientation are essential.
• Ability to work with the public and handle multiple priorities.

Responsibilities

• Register patients and collect required information at check-in.
• Verify insurance and pre-authorizations for scheduled visits.
• Collect co-pays and process payments and signatures.
• Provide excellent patient service and coordinate with staff.

Skills

Cash handling

Keyboard skills

Multi-tasking

Communication

Attention to detail

Public interaction

Independent work

Education

High School Diploma or GED

Tools

Registration software

Job description

Department: 13347 Enterprise Revenue Cycle - Arrival: High Point Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Varies

Job Summary:

Responsible for the registration of patients, including patient interviews, pre-admissions, and information accuracy (including insurance information verification). Handles routine patient inquiries and problems. Facilitates patient throughput by collecting co-payments, obtaining signatures, making patient type changes, and completing tasks to eliminate delay. Communicates well with patients, physician office staff, and other Hospital departments to ensure an exceptional patient experience. Greets patients and processes them through to the appropriate area. *Employee required to work rotating schedules.

Education:

High School Diploma or GED General Studies Required Certifications Preferred

Additional Knowledge, Skills, and Abilities:

• Cash handling skills.
• Keyboard skills and computer experience.
• Ability to handle multiple priorities.
• Must perform good communication skills.
• Attention to detail.
• Enjoy working with the public.
• Ability to work independently and self motivated.

Job Specific Duties:

Patient Registration Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services. Reviews registration form for any missing data, and correctly enters information with limited keying errors. Obtains patient's and/or responsible party's signatures on consent and other legal documents. Updates registration system when applicable, and collects any payment due.

Pre-Certifications/Pre Admissions Secures needed pre-certifications, authorizations and referrals and enters information properly in the registration system, with no more than 5 instances of error during quarterly review. Correctly routes paperwork, flags pre-admissions for any incomplete/missing information and communicates with service departments when orders are incomplete for scheduled patients.

Insurance Verification Verifies insurance using the best and most cost-effective method for the particular insurance, such as software, payer website, or voice verification. For pre-registered patients, confirms insurance information entered into system is complete and accurate. Ensures that the insurance verified matches the plan filed with no more than 5 instances of error per quarter. Correctly assigns Guarantors, taking into consideration compliance requirements (hospital transfers, SNFs, etc.) with no more than 5 instances identified at quarterly review.

Insurance Benefit Information Enters insurance benefit information on a patient's account in a standardized format and location within the main information system, and scans supporting documentation as appropriate. Correctly selects insurance plans and enters them in the correct coordination of benefits order, with no more than 5 instances of error. Enters appropriate Account Notes and uses Standard Notes when required.

Patient Payment Administration Calculates money owed by patients, based on confirmed insurance benefits and informs patients of estimated amounts owed and options for payment. Administers the Hospital Credit and Collection policy, offering the Prompt Pay discount and identifies patients for referral for Medicaid eligibility and charity care consideration based on outcomes of FAU screening tool. Correctly administers alternate payment options such asMosaic finance and Employee Wage Deduction. Completes fax notification daily of designated payers.

Medical Record Numbers Accurately selects patient from the Master Patient Index or assigns a new medical record number as needed. Ensure duplicate medical record numbers are reported via online tool and account hot coded to indicate that reporting has occurred. Incurs no more than 3 errors as identified during quarterly review.

Patient Type Changes Assigns the correct patient type according to pre-admitted status or service for non-pre-admitted patients. Correctly converts a registration from one patient type to another, changing all appropriate data elements and notifying Clinical Denial Management as appropriate. Correctly selects pre-admitted accounts for conversion and accurately selects appropriate appointments. Makes necessary patient type changes as requested by Clinical Denial Management staff by next business day.

Customer Service Greets patients arriving to the department and directs as needed. Answers telephone calls and dispositions properly. Distributes parking passes according to procedure. Correctly explains and distributes HIPAA privacy information and appropriately updates each registration, addressing the NPP and opt out status.

Teamwork Serves as backup for team members following department rules and regulations.

Reporting Monitors assigned report(s) and corrects all problem accounts each workday, prints report(s) and provides to coordinator at end of each day.

Professionalism Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior.

Other Duties Performs other duties as assigned by management.

UNC Health Care Employee Standards:

Communication: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Collaboration: Works with others respectfully and openly; provides help to achieve shared goals. Service: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Safety: Meets or exceeds patient and employee safety requirements while promoting and achieving quality outcomes. Accountability: Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks. Improvement: Identifies opportunities and takes action to continuously improve processes. Maintains effectiveness and flexibility during change.

Workplace Requirements:

Employee Health: Complies with all required employee health programs including annual tuberculin testing and other applicable screening, testing and vaccinations. Credentials: Maintains current licensures, certifications and/or registrations (if applicable for the position). Job Competency: Complies with requirements for job specific competency testing and demonstrates and communicates proficiency in skills required (if applicable to position). Corporate Compliance: Adheres to and understands the Health System's Corporate Compliance Plan as evidenced by timely participation in required training (including annual testing) and 100% compliance with the Corporate Compliance Code of Conduct. Safety: Adheres to and understands the Health System's Environment of Care Plan as evidenced by timely participation in required training (including annual safety testing). HIPAA: Adheres to and understands the Health System's HIPAA Compliance Plan as evidenced by timely participation in required training (including annual HIPAA testing). Education: Attends all required educational programs (including General Orientation, and departmental or job specific required programs).

Physical and Behavioral Requirements:

• Occasional stooping, standing, kneeling, and crawling.
• Frequent sitting, walking, and reaching.
• Medium physical force is required (exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or up to 10 pounds of force constantly to move objects).
• Visual acuity to accurately enter and view information via the computer.
• Ability to hear and speak is required to effectively communicate with the public in person and via the telephone.
• Manual finger dexterity for chart preparation, answering telephone, assisting patients, and accurately type information.
• Ability to effectively manage a high stress environment resulting from a multilevel fast paced office requiring accurate and detailed tasks.

Pay Range $20.40 - $30.60

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

About Advocate Health:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care