Patient Access Specialist

Klickitat County Public Hospital District No 1; Goldendale (WA); On-site; USD 29,000 - 36,000; Part time

Job summary

Klickitat Valley Health in Goldendale, WA is seeking a Part-Time Patient Access Specialist. You will greet patients, handle calls, collect demographics, and input data into the CPSI EMR system for admissions, while assisting with payments and documentation. This role requires confidentiality and customer-focused service.

The position offers varied shifts and supports efficient patient flow throughout the hospital.

Qualifications

• High school diploma or GED required.

Responsibilities

• Answer multi-line phone system; direct incoming calls.
• Direct patient flow in the hospital lobby; act as receptionist.
• Take accurate and timely messages; pass information to staff.
• Maintain current patient status in the EMR; complete daily census.
• Enter required patient information and clinical data in CPSI EMR for admission.
• Receive/collect and process payments; balance cash box daily.
• Work varied shifts; scheduling flexibility.

Skills

Customer service

Phone handling

Data entry

Interpersonal skills

Confidentiality

Education

High school diploma or GED

Tools

CPSI EMR

Job description

Job Details: Job Location: Klickitat Valley Health - GOLDENDALE, WA 98620, Position Type: Part Time 16 hours/wk, Salary Range: $20.95 - $25.54 Hourly, Job Shift: Varied Shifts, Job Category: Non-Exempt,

General Summary:

The Patient Access Specialist provides excellent customer service to patients and visitors at all times while adhering to strict rules of confidentiality. The Patient Access Specialist interacts with the public in a professional, business-like, respectful manner by treating each person as an individual with unique needs. The Patient Access Specialist greets patients/visitors and provides information and general assistance; answers the phone and directs calls for assistance; assists patient access and flow by efficiently collecting patient demographics information. Enters all patient information and clinical data, as required, in the electronic medical record (EMR); assists with collection of payments for hospital services and prepares a variety of charge related documentation. The Patient Access Specialist demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc. and works collaboratively with colleagues and departments throughout the organization to provide optimal care services. Maintains a safe, clean and organized work environment. The Patient Access Specialist position will work varied shifts.

Qualifications: QUALIFICATIONS:

Minimum Education, Training & Experience (includes licenses or certifications):

Education:

• High school diploma or GED required.

Experience:

• One (1) year of experience working in a busy office setting.
• One (1) year of experience working in a medical setting preferred.

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

• Answer multi-line phone system, directs in-coming telephone calls.
• Directs patient flow in the hospital lobby, serves as a receptionist for incoming patients/visitors.
• Takes accurate and timely messages, processes information to other staff as appropriate, sorts mail and delivers items brought to the hospital for employees in a timely manner
• Maintains current patient status within the EMR; completes daily census of inpatients.
• Enters all required patient information and clinical data, as required, in the CPSI electronic medical record (EMR) system for hospital admission, either in-patient or out-patient services.
• Receive/collect and process payments, and balance assigned cash box daily.
• Works varied shifts, as needed, as flexibility in scheduling is necessary at times.
• Fax records when needed.
• File documents.
• Performs other duties as assigned.