Patient Access Specialist

Kaweah Delta Health Care District; Exeter (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Benefits Eligible

Full-Time Benefit Eligible

Day shift

Job summary

Kaweah Health in Exeter, CA, is seeking a Language Resource Assistant (LRA) support role within the Exeter Health Clinic. The position emphasizes accurate patient registration, confidentiality, and adherence to HIPAA guidelines. Requires good communication and data entry skills to assist customers and patients in a fast-paced setting.

The role may involve translation and language assessments, with responsibilities across patient access and clerical support as needed. Benefits eligible, day shift.

Qualifications

• Requires high school diploma; college courses preferred.
• Bilingual in Spanish; depending on clinic needs.
• Excellent communication, customer service and data entry skills.

Responsibilities

• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department safety standards and guidelines.

Skills

Excellent communication

Customer service

Data entry

Bilingual Spanish

Education

High school diploma

College courses

Job description

Company Overview

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care.

Benefits

• Benefits Eligible
• Full-Time Benefit Eligible
• Work Shift: Day - 8 Hour or less Shift (United States of America)
• Department: 7183 RHC-Exeter Health Clinic

Qualifications

License / Certification

• Required: Heartsaver AED

Education

• Required: High school diploma
• Preferred: College courses

Experience

• Preferred: Prior patient access, registration, insurance benefit and medical terminology experience.

Knowledge/Skills/Abilities

• Excellent communication, customer service and data input skills.
• Bilingual in Spanish, needs to be determined by hiring leader at time of job opening based on clinic needs.

Testing

• Requires successful completion of the Language Resource Assistant (LRA) test at a General level. LRA is a language assessment test that demonstrates written and oral interpretation/translation technique skills. Testing is subject to department need and will be determined by management.

Job Responsibilities

Essential

• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.

Addendum (essential for specific dept)

• REGISTRATION OR CUSTOMER SERVICE:Accurately completes the admission, registration or pre-registration of a patient presenting for services. Obtains Advance Directive for Medical Record. Provides patient with written material as required by State and Federal law. Provides patient with Privacy Notice for HIPAA requirements. Obtains appropriate signature and documents accurately in Patient Management system as required for compliance. Must be accountable for the QA of own work. Utilizes all computer programs and procedures to ensure accuracy. Properly identifies correct patient and affixes an armband for positive identification of patient. Inventories patient belongings. Answers department phones, timely, and professionally. Assists customers timely with patient access concerns. Routes call as appropriate to other staff or location. Provides support for various floors as needed, in the absence of a unit secretary. Is productive during slow times. Ensures that all efforts provide value to and meet the needs of departmental customers. Responsible for securing patient belongings in accordance to the patient belongings policy. Works with physicians' office to obtain orders and assist in obtaining authorization. Understands Medicare coding, diagnosis codes, CPT codes to assure proper billing and use of ABN in order to provide as necessary to patient. Proficiency in the applicable programs. Thoroughly documents activity. Ensures patient has directions to facility/place of service. Answers all inquiries from all customers, both internal and external, in a timely manner whether the inquiries are via telephone, email, fax and in person. Informs patient of necessary requirements, financial obligations, financial discounts and pertinent information regarding their exam. Works closely with Financial Counselors to evaluate patient's financial needs, making appropriate determinations and referral to appropriate agencies for assistance to ensure reimbursement to the Kaweah Health. Obtains any signatures necessary including but not limited to HIPAA, COA, etc. Collects any applicable copayment or deductible and enters it into the patient payment system for a receipt. Answers questions regarding patient accounts. Properly identifies correct patient, correct exam and correct physician to ensure exam accuracy and patient confidentiality before services are provided to the patient. Obtains contact information for patients brought by ambulance or other transportation.
• CHRONIC DISEASE MGMT CLINIC/RURAL HEALTH CLINICS/FAMILY MEDICINE CENTER-GME:Performs standard clerical duties, including sorting of mail, answering telephones, returning calls, maintaining files, copying and mailing correspondence. Able to operate all office equipment. May also be responsible for taking meeting minutes and scheduling appointments for the department. May order supplies and handle related paperwork. Schedules appoin