Patient Access Specialist

Austin; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Monthly discretionary bonus

Benefits: medical, dental, vision

Job summary

Advanced Pain Care is seeking a Patient Access Specialist to professionally handle inbound calls and electronic requests, schedule appointments, and manage data for patient records. The role requires delivering exceptional customer service and accurate documentation within our clinical environment.

Responsibilities include scheduling, data entry, and coordinating with internal teams while maintaining composure with distressed callers.

Qualifications

• Excellent interpersonal and communication (oral and written) skills.
• Excellent typing and computer navigational skills.
• Experience in a call center, customer service and/or healthcare setting.
• Knowledge of medical terminology and insurance.
• Knowledge of customer service principles and practices.
• Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a patient or customer.
• Comfortable working in a fast paced constantly changing environment.

Responsibilities

• Answer incoming calls and electronic requests from patients and others.
• Schedule, reschedule, and cancel appointments.
• Enter data into the electronic medical record system accurately.
• Notate changes to appointments in the patient chart.
• Provide information and escalate issues as needed.
• Maintain professional demeanor and assist patients calmly.
• Collaborate with team members and adhere to APC policies.

Skills

Interpersonal skills

Verbal and written communication

Typing speed

Call center experience

Healthcare terminology knowledge

Customer service principles

Data entry accuracy

Adaptability in fast-paced environment

Education

Bachelor’s degree preferred

Job description

Description

*** $500 sign on bonus for qualified applicants fluent in Spanish***

***Monthly discretionary bonus***

***Salary starting $20.00 per hour and up***

Medical, dental, vision benefits effective 1st of the month following hire date.

Patient Access Specialist Job Purpose:

The Patient Access Specialist (PAS) is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other internal and external parties. The PAS will schedule healthcare appointments, answer questions, create documents for the medical chart, troubleshoot problems and provide information on behalf of Advanced Pain Care.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

ESSENTIAL FUNCTIONS

• Ensures accurate, compliant and timely response to patients to ensure optimal customer service.
• Answers multi-line phone calls and sends messages to the appropriate departments; transfers calls only when deemed necessary.
• Responsible for scheduling, rescheduling, and cancelling appointments.
• Notates any changes to appointments in the patient’s medical record.
• Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
• Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff.
• Identifies emergent patient situations based on caller information and relays to appropriate party.
• Responsible for calming upset callers by providing a composed and professional demeanor and can identify and elevate priority issues for resolution.
• Works collaboratively with other team members, both in and outside direct work group.
• Adheres to all clinic protocols as well as APC policies and procedures
• Maintains regular and predictable attendance and punctuality
• Performs other position appropriate duties as required in a competent, professional and courteous manner.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent interpersonal and communication (oral and written) skills
• Excellent typing and computer navigational skills
• Experience in a call center, customer service and/or healthcare setting
• Knowledge of medical terminology and insurance
• Knowledge of customer service principles and practices
• Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a patient or customer
• Comfortable working in a fast paced constantly changing environment

Requirements

QUALIFICATIONS:

Experience:

• Minimum 2 years of experience working in a customer service

Education:

• Bachelor’s Degree preferred

SUPERVISION: Reports to the Director of Patient Access

WORKING CONDITIONS

Environmental Conditions: Administrative Office Environment

Physical Conditions:

• Must be able to work as scheduled – typically from 8:00 – 5:00 M-F and rotating shift on Saturdays.
• Must be able to sit and/or stand for prolonged periods of time
• Must be able to bend, stoop and stretch