Patient Access Specialist

Wellstar Health System; Acworth (GA); On-site; USD 35,000 - 42,000; Full time

Job summary

Wellstar Health System in Acworth, GA is seeking a friendly patient access associate to ensure a smooth first point of contact for patients and visitors. You will interview patients, collect demographic, financial and insurance information, and verify benefits to support accurate billing and scheduling.

Responsibilities include pre-admission coordination, obtaining consents, posting transactions, and guiding patients to the appropriate departments within the WHS network, helping ensure timely

Qualifications

• Interview patients to obtain complete demographic, financial and insurance information.
• Verify insurance benefits and coverage for inpatients and outpatients.
• Obtain consents and attestations as required.

Responsibilities

• Receive requests for reservations (patient scheduling) from physicians offices and make pre-admission arrangements.
• Interview each patient to obtain complete demographic, financial and insurance information.
• Enter all patient information into the registration system.
• Obtain all necessary signatures and be knowledgeable regarding required forms.

Skills

Patient interviews

Data entry

Insurance verification

Customer service

Scheduling

Tools

Registration system

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Work Shift

Day (United States of America)

Job Summary:

This job is typically the first point of contact and must ensure a pleasant experience for patients and visitors. Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration. Obtains all necessary customer consents/attestations. Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records. Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services.

Core Responsibilities and Essential Functions:

• Quality/ Safety
• * Receives requests for reservations (patient scheduling) from physicians offices and makes the necessary pre-admission arrangements, referring to lists of dates allotted for scheduling, and advising physicians office staff of unavailable dates.
• * Interviews each patient or representatives to obtain complete and accurate demographic, financial and insurance information.
• * Enters all patient information into the registration system.
• * Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by the patients third party