Patient Access Site Director II

Conifer Health Solutions; Birmingham (AL); On-site; USD 85,000 - 115,000; Full time

Job summary

Conifer Health Solutions in Birmingham, AL is seeking a senior-level Manager to lead the daily operations of a Patient Access department. You will implement process improvements and ensure safe, timely, and accurate patient flows while coordinating with clients and internal teams.

The role requires strong leadership, budget management, and extensive knowledge of Patient Access. Travel may be required, and the organization emphasizes compliance with regulatory requirements and staff development.

Qualifications

• Bachelor’s Degree preferred.
• Three to five years management in Revenue Cycle, Business Services, or Acute Health Care environment preferred.
• Extensive knowledge of Patient Access desired.
• Certified Healthcare Access Manager (CHAM) preferred.

Responsibilities

• Oversee daily operations of the Patient Access department and drive process improvements.
• Develop and implement action plans; manage budget and costs.
• Speak to all aspects of Patient Access including technology, processes and regulations.
• Manage staffing: documentation, hiring, wage/salary activities, orientation and training; mentor supervisors.
• Collaborate with Client Services to align client needs with operational workflows.
• Identify and address impediments to performance including technology or processes.

Skills

Interpersonal skills

Leadership

Budget management

Regulatory knowledge

Insurance knowledge

Delegation

Education

Bachelor’s degree preferred

CHAM certification preferred

Job description

Job Summary

Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow.

Essential Duties And Responsibilities

Include the following. Others may be assigned.

• Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers.
• Develop and implement action plans as identified.
• Actively practice budget/cost management.
• Understand and be able to speak to all aspects of Patient Access, from technology, processes and regulations.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
• Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes.

Job Summary

Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow.

Essential Duties And Responsibilities

Include the following. Others may be assigned.

• Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals. Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers.
• Develop and implement action plans as identified.
• Actively practice budget/cost management.
• Understand and be able to speak to all aspects of Patient Access, from technology, processes and regulations.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
• Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes.

Financial Responsibility/Scope

Specify Revenue/Budget/Expense: Varies based on hospital size, volume and payor mix.

• Bed size: 300+

OR

• Points of Entry: 8+ (clinic/satellite is 1 POE)

OR

• Number of facilities: 2-3 mid-sized hospitals or multi-site

AND

• $200M+ in Net Patient Revenue

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports (titles) - Manager or Supervisors, Patient Access

Indirect Reports (titles) - Rep, PA I-IV; Rep, PA Scheduler

Reports to (titles)

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal and organizational skills
• Demonstrated leadership and management abilities
• Ability to manage a budget
• Proficiency in Regulatory requirements
• Thorough knowledge of Insurance
• Ability to Delegate successfully

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

Include minimum education, technical training, and/or experience required to perform the job.

• Bachelor’s Degree preferred
• Three (3) to five (5) years Management in a Revenue Cycle, Business Services, or Acute Health Care environment preferred.
• Extensive knowledge of Patient Access desired
• Certified Healthcare Access Manager (CHAM) preferred

Physical Demands

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Work Environment

• Office Work Environment
• Hospital Work Environment

Other

• Approximately 25% travel may be required

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

2603018028

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.