Patient Access Services Authorization Representative Remote

bannerhealth; Greeley (CO); Remote; USD 2,755,000 - 4,133,000; Full time

Job summary

Banner Health is seeking a remote Insurance Verification & Authorization Specialist to support Patient Access Services from a home office. The role requires 2+ years of health insurance authorizations experience and knowledge of CPT/ICD codes, with strong customer service and problem-solving skills.

The position emphasizes remote work, day shifts, and a focus on reducing authorization-related denials while ensuring accurate payer information and documentation.

Qualifications

• High school diploma or GED is required.
• Minimum of three years of healthcare insurance and/or authorizations experience.
• Must be detail oriented with high productivity and minimal errors.
• Advanced abilities in common office software and data management.

Responsibilities

• Verify and initiate authorizations for all service lines and update providers in Host systems.
• Provide authorization numbers and patient demographic data to billing and staff.
• Respond to provider orders and obtain required authorizations for visits.
• Work remotely in a structured routine, prioritizing timely patient care.
• Escalate accounts not meeting authorization standards with relevant teams.

Skills

Healthcare insurance

Authorizations

Communication

Detail oriented

Independent work

Education

High school diploma/GED

Associate’s degree (preferred)

Tools

Host systems

Microsoft Office

Job description

Primary City/State: Greeley, Colorado

Department Name: Centralized Pre-Regist-Corp

Work Shift: Day

Job Category: Revenue Cycle

Good health care is key to a good life. We’re certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care.

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health.

This position is 100% remote!

You will not be considered without 3 years of healthcare insurance/authorizations experience; no exceptions!

Must have 2 or more years of healthcare insurance authorizations (Imaging, Surgery, Pharmacy, or other procedures) is a must and 1+ years of health insurance experience. Great customer service stills and problem-solving skills are needed.

Must have basic knowledge of CPT and ICD Codes and have reliable internet (NO WIFI, Ethernet Connection only) and a quiet work area/home office.

Schedule: Monday - Friday 8:00am to 5:30pm Mountain Standard Time or Arizona Time

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position performs insurance verification and authorization functions that support Patient Access Services and ensures compliance with both department standards and billing requirements. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. This position is expected to reduce authorization-related initial denials/write-offs.

CORE FUNCTIONS

• Uses department procedures and new hire training to accurately complete authorization initiation requests with payers for all service lines and validates existing authorizations requested by providers. Completes authorization initiation for acute and ambulatory visits. Utilizes standard authorization submission tools, websites, and documents authorization updates in Host systems.
• Provides necessary information regarding authorization numbers and patient demographic information to appropriate staff, including billing. Provides information about the referral process to physician and staff. Documents and maintains records of all referral activity and authorizations in appropriate Host fields. Refers encounters for peer review to substantiate ordered procedures.
• Responds to “provider orders” for tests, procedures, and specialty visits. Obtains authorizations for single and/or reoccurring visits required by various payers, including verification of patient demographic information, codes, dates of service, and clinical data. Representatives will stay current on payor requirements and utilization of third-party authorization submission software to complete authorizations.
• Works independently from a remote location and follows structured work routines. Works in a fast-paced environment requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.
• Follows escalation protocols for accounts not meeting authorization standards by working with the ordering provider, scheduling departments, PAS leaders, and administrative groups for resolution in all acute, ambulatory, Banner Imaging, and Oncology service lines.
• Performs other related duties as assigned. This may include cross-coverage in other authorization-related areas.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Requires minimum of three years of experience in healthcare insurance and/or authorizations.

Business skills and experience in the assigned work area are required. Must be detail oriented. Must be able to maintain high productivity standard with minimal errors. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

PREFERRED QUALIFICATIONS

Associate’s degree in Business Management or equivalent preferred.

Certification in CRCR and/or CHAA preferred.

Additional related education and/or experience preferred.

Estimated Pay Range

$20.01 - $30.01 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Anticipated Closing Window (actual close date may be sooner)

2027-01-30

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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