PATIENT ACCESS SERVICE SPECIALIST

COOPER PEDIATRICS; Camden (NJ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Retirement plan

Career development opportunities

Job summary

Cooper Pediatrics is seeking a patient services collaborator to support scheduling and registration across Cooper University Hospital and Cooper University Physicians. This role emphasizes excellent customer service and accurate insurance verification.

You will handle phone inquiries, facilitate access to professional services, and maintain professional communication, employing medical terminology and IDX-related processes.

Qualifications

• 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office.
• Medical Terminology preferred.
• IDX Training includes MCA Models, Registration, Basic Management and Eligibilities requirements.

Responsibilities

• Provide exceptional customer service to patients and facilitate access to professional services.
• Ensure quality patient scheduling with positive telephone etiquette and customer satisfaction.
• Support Cooper University Hospital and Cooper University Physicians missions with professional communication.
• Apply medical terminology and IDX-related processes accurately and efficiently.

Skills

Appointment scheduling

Insurance verification

Registration experience

Education

High School Diploma or equivalent

Tools

Flow cast registration

Job description

Short Description

This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services.

This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians.

Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written.

Must be skilled in use of computers and applications.

Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.

Benefits

Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Experience Required

2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred.

Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.

Excellent customer service skills with strong interpersonal skills and phone etiquette are required.

Education Requirements

High School Diploma or Equivalent required.

Special Requirements

Requirement:All new employees must be trained in appointment scheduling and Patient Registration and successfully PASS all IDX training requirements within their probationary period.

IDX Training includes: MCA Models, Registration, Basic Management and Eligibilities requirements.