Patient Access & Scheduling Specialist

Trinityhealth; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Collaborative team

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to connect patients with their healthcare team. You will answer patient calls, schedule appointments, verify insurance, and support MyChart access, ensuring every interaction is compassionate and professional.

Join a mission-driven organization with day-one benefits and opportunities for growth, serving communities across Southeast Michigan.

Qualifications

• High School Diploma or GED (required).
• Course work in insurance/billing, medical practice education or seminars is preferred.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

Education

High School Diploma or GED

Course work in insurance/billing, medical practice education or seminars

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to connect patients with their healthcare team. You will answer patient calls, schedule appointments, verify insurance, and support MyChart access, ensuring every interaction is compassionate and professional.

Join a mission-driven organization with day-one benefits and opportunities for growth, serving communities across Southeast Michigan.