Patient Access & Scheduling Specialist

MedStar Health; Maryland; On-site; USD 25,761 - 45,075; Full time

Job summary

A healthcare provider is seeking a full-time call center representative in Maryland to manage a high volume of incoming calls and schedule patient appointments. The ideal candidate will possess excellent customer service skills, a high school diploma, and 2 years of experience in a healthcare setting. This position offers a competitive hourly wage ranging from $18.70 to $32.72.

Qualifications

• 2 years customer service experience preferably within a healthcare setting required.
• Ability to type 40 WPM accurately; computer literate with various systems.
• Experience in a hospital or medical office is preferred.

Responsibilities

• Assists and troubleshoots scheduling appointments.
• Completes call processing efficiently and maintains accuracy.
• Responds to inquiries regarding appointments and services.

Skills

Customer service

Call management

Interpersonal communication

Empathy

Typing

Multitasking

Education

High School Diploma or GED

Associate degree preferred

Job description

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