Patient Access & Scheduling Specialist

Intermountain Health; Butte (MT); On-site; USD 25,000 - 32,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first contact for patients at the Butte clinic. You will greet patients, check-in/out, verify demographic and insurance information, and guide them through registration and billing steps.

This role requires strong communication, computer literacy, and a commitment to privacy. The position supports a compassionate patient experience and works with the care team to coordinate appointments and payments.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Stays current on role/responsibilities and attends meetings to ensure high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Job description

Intermountain Health is seeking a Patient Service Representative to be the first contact for patients at the Butte clinic. You will greet patients, check-in/out, verify demographic and insurance information, and guide them through registration and billing steps.

This role requires strong communication, computer literacy, and a commitment to privacy. The position supports a compassionate patient experience and works with the care team to coordinate appointments and payments.