Patient Access Scheduler - Full Time

Williamson Health; Franklin (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

Retirement Matching

FSA

Identity Theft Protection

Legal Aid

Job summary

Williamson Health in Franklin, TN is seeking a Patient Access Scheduler for full-time daytime hours at multiple hospital locations. The role requires providing excellent customer service to schedule outpatient diagnostic exams and procedures, communicating with physician offices and patients, and maintaining scheduling records in Meditech and related systems.

The position emphasizes accuracy, coordination with departments, and adherence to precertification and insurance data entry.

Qualifications

• High school diploma or equivalent.
• At least three years of clerical office experience.
• Prefers medical scheduling experience.
• Prefers Medical Terminology.

Responsibilities

• Provide excellent customer service to schedule outpatient diagnostic exams and procedures across Williamson Medical Center locations.
• Communicate scheduling information and preps to physician offices and patients; document in scheduling systems.
• Maintain faxes using the Faxcert solution and ensure accurate patient data entry in the MPI and scheduling modules.

Skills

Excellent customer service skills

Education

High school diploma or equivalent

Tools

Meditech

AllScripts

FormsFast

Fax

Copier

Patient access software

Hand-held devices

Email

Time and attendance system

Job description

Patient Access Scheduler - Full Time Days

#26-780

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Job Description

Position Summary

Possesses the ability to provide excellent customer service skills to schedule outpatient diagnostic exams and special procedures for all Williamson Medical Center locations. Communicates information regarding procedures/preps to physician offices and patients, documents appropriate information to hospital personnel. Maintains all faxes using the Faxcert solution.

Position Requirements

Formal Education / Training

High school diploma or equivalent

Workplace Experience

• At least three years of clerical office experience
• Excellent customer service skills
• Prefers medical scheduling experience
• Prefers Medical Terminology

Equipment and Skills Training

• Meditech
• Fax
• Copier
• time and attendance system
• patient access software
• AllScripts
• FormsFast
• Education system
• hand-held communication equipment
• email

Physical Environment

Office in all areas pertinent to position

Physical Effort

• Able to communicate in English verbally and legibly
• Prolonged sitting
• Consistent typing
• Effective oral and written communication
• Standing, walking, bending
• Ability to work well under pressure
• Function dependently and independently
• Must wear telephone headset

KEY RESULTS

1. Consistently uses customer service and telephone skills when managing the scheduling call center and represents WMC in a professional manner.
2. Continuously schedules, reschedules and cancels requested procedures completely and accurately in the Meditech Scheduling Module. Checks voice mail daily.
3. Consistently verifies patient information to accurately select from the MPI and assigns new MR# when MPI search criteria has been completed. Accurately assigns patient visit numbers.
4. Consistently documents beneficial information (in the scheduler notes) regarding the patient to notify hospital staff. Consistently follows scheduling instructions, informs physician office staff or patient of patient instructions provided in the Scheduling module.
5. Completely reviews physician orders to insure accuracy and Medical Necessity requirements. Notifies physician offices when discrepancies exist prior to patient arrival and documents in scheduler notes per process. Consistently reviews faxes through faxcert. Reconciles documents by entering accurate information in the required reference ID fields per faxcert guidelines. Forwards faxes to the appropriate department timely and updates reference ID’s when corrected orders are obtained.
6. Knowledgeable of the radiologist schedule for scheduling special procedures and consistently provides the registrar with procedures requiring bed assignments. Distributes and retrieves after hour scheduling books timely
7. Participates in departmental meetings/huddles/etc. and recommends improvement opportunities. Performs other related duties assigned by Manager or Director timely.
8. Maintains open line of communication with hospital employees and physician office staff regarding precertification requirements and enters/updates patient’s insurance information in the insurance fields during the scheduling process.
9. Recognizes need for change in daily routine; willingly alters lunch/break schedule to accommodate co-workers and department needs.
10. Communicates consistently to other schedulers regarding issues that directly affect the scheduling process. Communicates effectively and consistently with Registration staff regarding scheduling changes and issues that will affect a patient outcome.
11. Reports concerns requiring attention to supervisor or director. Is a problems solver that brings possible solutions with the concerns or problems.
12. Follows standard fax-to-schedule process. Completes requests timely and accurately.

Benefits Summary

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

• PTO
• Retirement Matching
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

WH is an equal employment opportunity employer. WH does not discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. WH also prohibits harassment of applicants and employees based on any of these protected categories.

It is also WH’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The complies with the Americans with Disabilities Act (“ADA”), the ADA Amendments Act of 2008 (“ADAAA”) and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and to skill and agility tests, as appropriate for the position.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service