Patient Access Schedule Agent, Partially Remote, 7:00am-3:30pm

UMass Memorial Health; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a detail-oriented patient access scheduler to handle inbound calls, schedule appointments across multiple clinics and campuses, and perform data collection for billing and insurance. The role emphasizes courteous communication and accuracy in patient information.

The successful candidate will manage denials and reschedules as needed, collaborate with care teams, and support a positive patient experience in a busy health system.

Qualifications

• Requires English proficiency in speaking, reading and writing.
• Experience scheduling appointments in a healthcare setting is preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Handle incoming calls from patients, families and providers to schedule appointments.
• Schedule across multiple clinics/departments and campuses.
• Make outbound calls to book appointments with specialists.
• Gather insurance and demographic information for scheduling and billing.

Skills

Scheduling experience

Phone customer service

Communication skills

Education

High school diploma

Associate’s degree in business/healthcare

Job description

Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday Scheduled Hours: 7:00am-3:30pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5492 Patient Access Center Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Major Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor.
• Processes updates and corrections to patient insurance and demographic information.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
• Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Position Qualifications

• License/Certification/Education: Required: High school diploma. Preferred: Associate’s degree in business or healthcare-related field.
• Experience/Skills: Required: English speaking, reading and writing skills. Strong intrapersonal and communication skills. Preferred: Previous scheduling and/or phone customer services experience. Previous experience in a health care organization. Bilingual speaking, reading, and writing skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.