Patient Access Representative - West County Imaging

mercy; St. Louis (MO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for growth and professs

Job summary

Mercy Imaging West County in St. Louis, MO seeks a Patient Access Representative to greet patients, schedule and register visits, verify demographics and insurance, and ensure smooth entry into Mercy facilities.

You will discuss financial responsibility, post payments, and balance cash while maintaining HIPAA and patient confidentiality in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer proficiency and keyboarding skills.

Responsibilities

• Greet patients, visitors, and callers with a warm, professional demeanor.
• Register patients and verify demographic and insurance information.
• Schedule appointments and communicate preparation instructions.
• Verify eligibility, benefits, and authorization requirements.
• Discuss patient financial responsibility and collect payments when applicable.
• Balance cash drawer according to departmental procedures.
• Refer patients to financial assistance programs or Medicaid resources when appropriate.
• Maintain HIPAA compliance and confidentiality.

Skills

Customer service

Attention to detail

Communication skills

Multi-tasking

Basic computer skills

Education

High School Diploma or GED

Job description

Position Details

Patient Access Representative

Mercy Imaging West County | 11615 Olive Boulevard, St. Louis, MO

Full-Time | 40 Hours Per Week

At Mercy, we believe in bringing healing ministry and exceptional care to every patient interaction. The Patient Access Representative is often the first point of contact for our patients and plays a vital role in creating a welcoming, compassionate, and professional experience. If you enjoy helping others, have strong attention to detail, and thrive in a fast-paced healthcare environment.

Position Overview

The Patient Access Representative facilitates all aspects of a patient's entry into a Mercy facility. Responsibilities may include scheduling, registration, insurance verification, pre-certification, financial clearance, and collection of patient financial responsibility. This role ensures accurate patient information is obtained and maintained while delivering outstanding customer service aligned with Mercy's mission, values, and service standards.

Key Responsibilities

Patient & Customer Service

• Greet patients, visitors, and callers with a warm, professional demeanor.
• Deliver exceptional customer service to patients, physicians, co-workers, and insurance representatives.
• Maintain efficient patient flow and minimize wait times.
• Provide clear directions and information regarding appointments and procedures.

Registration & Scheduling

• Accurately register patients and verify demographic and insurance information.
• Schedule appointments and communicate preparation instructions.
• Verify eligibility, benefits, and authorization requirements.
• Complete referrals and required documentation accurately.

Financial Clearance

• Discuss patient financial responsibility and collect payments when applicable.
• Process and accurately post patient payments.
• Balance cash drawer according to departmental procedures.
• Refer patients to financial assistance programs or Medicaid Eligibility resources when appropriate.

Compliance & Documentation

• Obtain required signatures and documentation for insurance, consent, and financial forms.
• Ensure compliance with HIPAA, Medicare regulations, EMTALA, Joint Commission standards, and Mercy policies.
• Maintain strict confidentiality of patient information.

Teamwork & Communication

• Collaborate effectively with physicians, clinical staff, and other departments.
• Maintain positive and professional communication.
• Support departmental initiatives and embrace process improvements.

Qualifications

Required

• High School Diploma or GED.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to multi-task and perform accurately in a fast-paced environment.
• Basic computer proficiency and keyboarding skills.

Preferred

• 1-3 years of clerical, registration, customer service, or administrative experience.
• Experience in healthcare, medical scheduling, patient registration, or related patient-facing roles.
• Knowledge of medical terminology and insurance plans.
• Some college coursework.

Ideal Candidate

• Enjoys helping patients navigate their healthcare experience.
• Demonstrates strong problem-solving and organizational skills.
• Maintains accuracy while managing multiple priorities.
• Is comfortable discussing insurance and financial responsibilities with patients.
• Values teamwork, professionalism, and continuous learning.

Why Mercy?

• Mission-driven organization committed to compassionate care.
• Opportunity to make a meaningful impact on patients every day.
• Supportive team environment.
• Comprehensive benefits package for eligible co-workers.
• Opportunities for growth and professional development.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours p