Patient Access Representative - Variable Shift

Baptist Hospitals of Southeast Texas; Beaumont (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Matched Retirement Plan

Paid Time Off

Comprehensive Benefit Plan – Medical,

Bonus Potential

Job summary

Baptist Hospitals of Southeast Texas is seeking a patient access professional to register patients, verify insurance, and collect financial information at the point of entry.

You will use hospital computer systems, review demographic data, ensure accuracy for billing, and coordinate with departments to support admissions, ER, and pre-admissions.

The role emphasizes excellent customer service, attention to detail, and timely communication with supervisors and patients.

Qualifications

• Proficient in using computer systems and clerical tasks to manage registrations.
• Familiar with medical terminology and patient intake processes.
• Provides quality customer service and directs patients to appropriate resources.
• Manages daily queues and processes co-payments, deductibles and coinsurance.

Responsibilities

• Handle patient registrations for inpatients, outpatients, ER, and pre-admissions.
• Enter data accurately into the ERM system and verify insurance information.
• Collect co-payments and explain financial responsibilities.
• Maintain timely communication with Supervisors and resolve issues.
• Transfer information between shifts to ensure smooth patient access.

Skills

Clerical skills

Medical terminology

Customer service

Education

High School diploma or equivalent

Tools

Registration software

Computer systems

Job description

We are looking to add top talent to our Baptist Hospitals of Southeast Texas team.

Join us in performing Sacred Work!

Competitive Benefits Are Offered Including

• Matched Retirement Plan
• Paid Time Off
• Comprehensive Benefit Plan – Medical, Dental, Vision and Much More!
• Bonus Potential

Summary/Objective

Responsible for gathering and inputting patient demographic and financial information into the computer. Responsible for monitoring and correcting information in the computer for accuracy of billing a clean claim, has initial contact with the patient and is responsible for completing and verifying all registration information, and collecting the patient's financial responsibility. Responsible for entering status changes in the computer and verification of patients insurance.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in utilization of the computer systems as well as clerical skills to accomplish position responsibilities. Utilizes knowledge of medical terminology and procedures in assisting patients in completion of required forms, including informed consents, with referral of patients to appropriate sources for further information regarding any questions regarding any questions regarding their care as appropriate.
• Completes all work queues for quality improvement and collections daily including updating errors found in daily assigned reports as appropriate, responsible for the collection of co-payments, deductibles and co-insurance.
• Determines appropriate priorities for activities based on work demand and provides outstanding customer service. Reports to work on time as scheduled, completes amount of expected registrations based on position and shift in the expected timely manner with accuracy.
• Performs all other duties as assigned and appropriate to the position within the patient access departments. Effectively transfer (handoff) essential information (along with authority and responsibility) during transactions of shifts; to include successfully working together as a team to achieve a desired goal.
• Obtains all appropriate information required for the registration(s) of inpatients, outpatients, ER, Pre-Admissions with input of this information into the computer system. This also includes obtaining appropriate copies and scanning documents into the ERM system.
• Responsible for checking daily emails for any communication with Supervisor, Communicates any actual or potential problems regarding financial arrangements with Patient Access Supervisor. Responds to all reasonable requests in a timely manner and communicates concisely and effectively with others.

Required Education And Experience

• High School diploma or equivalent
• 1 – 3 years’ experience

Required License/Certifications

N/A