Patient Access Representative - UC

St-Michael-Medical-Center; Port Orchard (WA); On-site; USD 40,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support patient registration and admitting across multiple access points. You will verify demographics, insurance eligibility, and benefits, and ensure accurate data capture in the EHR.

The role involves scheduling, documenting, and communicating financial responsibility, while delivering a positive patient experience. Candidates should have a high school diploma or GED and at least 1 year in a healthcare or patient

Qualifications

• High school diploma or GED required on hire.
• 1 year of relevant experience in healthcare or patient access preferred.

Responsibilities

• Perform patient registration and admitting functions across access points, ensuring accurate demographic and insurance information.
• Accurately scan, index, and manage patient documentation for registration, billing, and clinical workflows.
• Communicate financial responsibility to patients using education tools and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate, upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Required Licensure/Certifications:

• None, upon hire

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.