Patient Access Representative - Stony Point Children's Urology - Days

VCU Health; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

$1,000 Sign On Bonus

Job summary

A healthcare provider in Virginia is looking for a Patient Access Representative. This role involves quality customer service to patients, family members, and medical staff. Responsibilities include scheduling appointments, registering patients, validating insurance, and assisting with financial counseling. Candidates should have a high school diploma or GED, and relevant experience in customer service is preferred. Full-time position with entry-level seniority in a supportive environment.

Qualifications

• Previous experience with computers and Microsoft Office software.
• Knowledge of medical terminology is preferred.
• Experience in healthcare setting is beneficial.

Responsibilities

• Provide quality customer service to patients and families.
• Handle business functions like scheduling and patient registration.
• Validate insurance eligibility and assist with financial counseling.
• Maintain department processes and coordinate materials for smooth operations.

Skills

Computer literacy

Keyboarding (40 WPM)

Customer service

Education

High school graduate or GED

Associate's or Bachelor's Degree in relevant field

Tools

Electronic medical billing/registration systems

Appointment scheduling systems

EMR systems

Job description

Patient Access Representative - Stony Point Children's Urology - Days

Join to apply for the Patient Access Representative - Stony Point Children's Urology - Days role at VCU Health

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co‑workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

The Patient Access Representative handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co‑pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience Required

• Previous experience with computers, Microsoft Office software and navigating the Internet.
• Previous experience keyboarding with the ability to type 40 words per minute.

Experience Preferred

• Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
• Previous work experience in a healthcare setting and knowledge of medical terminology.

Education/Training Required

• High school graduate or GED

Education/Training Preferred

• Associate's or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

Independent Actions Required

• Able to perform daily activities with minimal supervision: being self‑directed in the accomplishment of routine activities.
• Issues that involve violation of VCUHS policy or procedures that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue.
• Performs daily activities with minimal supervision.
• Notifies supervisor of issues involving violation of VCUHS policies or procedures.
• Functions in a self‑directed manner to accomplishments of routine activities.

Additional Position Requirements

• Depending on assignment, may be required to work off‑shifts and/or weekend and holidays.
• Incumbents may be considered essential depending on departmental assignment.
• Age Specific groups served: All

Physical Requirements (includes Use Of Assistance Devices As Appropriate)

• Lifting less than 20 lbs. Lifting 50‑100 lbs.
• Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
• Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Days

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

EEO Employer/Disabled/Protected Veteran/41 CFR 60‑1.4.