Patient Access Representative - RHC - Full Time

Cabell Huntington Hospital; Point Pleasant (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

Rivers Health at the Regional Health Center seeks a full-time Patient Access Representative to greet patients, handle reception, and support clinical staff with administrative tasks.

Responsibilities include scheduling appointments, scanning documents, maintaining patient demographics, and ensuring accurate record-keeping while upholding customer service standards. The role emphasizes teamwork and professionalism.

Qualifications

• Greeting patients, answering phones, and scheduling appointments.
• Scanning patient documents, typing correspondence and reports.
• Maintaining demographics information for patient guarantors.
• Adhering to policies and delivering quality customer service.

Responsibilities

• Greeting patients, answering telephones, and scheduling appointments.
• Scanning patient documents, typing correspondence, reports, memos, forms, transcription of medical notes, etc.
• Prepares cash receipts for transport to CBO.
• Sort and distribute mail, and process forms sent to the clinic.
• Maintains current and accurate demographics information on all patient guarantors.
• Maintain equipment and supplies needed for job duties.
• Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.
• Demonstrates excellence in customer service, professionalism and accountability.
• Fosters an atmosphere of teamwork and collaboration.
• Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Professionalism

Accountability

Job description

Rivers Health is seeking a full-time Patient Access Representative in the Regional Health Center. Assists the provider with treatment of patients in the office, handles administrative and nursing duties related to patient care. To maintain high quality of care within an office setting.

The following is a summary of the essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

• General receptionist duties, greeting patients, answering telephones, and scheduling patients.
• Scanning patient documents, type correspondence, reports, memos, forms, transcription of medical notes, etc.
• Prepares cash receipts for transport to CBO.
• Sort and distributes mail, and process forms sent to the clinic.
• Maintains current and accurate demographics information on all patient guarantors.
• Maintain equipment and supplies needed for job duties.
• Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.
• Demonstrates excellence in customer service, professionalism and accountability.
• Fosters an atmosphere of teamwork and collaboration.
• Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.
• Other duties as assigned.