Patient Access Representative - Remote

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

PTO

Tuition reimbursement

Retirement matching

Job summary

Mercy seeks a Patient Access Representative to be the first point of contact for patients, delivering compassionate service and accurate data entry across admissions, scheduling, and registrations.

The role includes verifying benefits, pre-certification, and financial clearance, as well as maintaining strong communication with patients, physicians, and insurers in a fast-paced hospital setting. Join a team that emphasizes Mercy's mission and values, with day-one benefits.

Qualifications

• 1-3 years clerical and customer service experience preferred.
• High School diploma required; some college helpful.
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette.

Responsibilities

• Facilitate patient entrance including scheduling, registration, and pre-certification.
• Verify benefits and obtain financial clearance including pre-visit collection.
• Ensure accurate data in patient records and maintain data quality.
• Communicate with patients, physicians, staff and insurers with professionalism.

Skills

Customer service

Communication skills

Telephone etiquette

Relationship building

Education

High School diploma

Some college helpful

Job description

Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

Job Description
Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.
The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.
Position Details
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.
Qualifications

• Experience: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.
• Education: High School diploma required; some college helpful.
• Certifications: None.
• Other: Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.

We Offer Great Benefits
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.