Patient Access Representative - Remote

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering compassionate service while ensuring accurate data entry in every interaction.

This role involves scheduling, registration, benefit verification, pre-certification and financial clearance, and ensuring data integrity in the patient record. Strong communication and attention to detail are essential in a fast-paced hospital setting.

Qualifications

• 1-3 years clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required, some college helpful.

Responsibilities

• Schedule, register patients, verify benefits, pre-certification and financial clearance.
• Ensure the most accurate patient data is entered into the patient record.
• Communicate effectively with patients, physicians, clinical and non-clinical staff and insurance companies.
• Use various computer systems; operate a 10-key calculator accurately.

Skills

Telephone etiquette

Communication

Organization

Attention to detail

Education

High School diploma

Some college helpful

Job description

Find your calling at Mercy!

Job Description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details

Experience and Education Requirements: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required some college helpful.

Minimum skills, knowledge and ability requirements:

• - Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• - Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• - Strong organizational skills; attention to detail
• - Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• - Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.