Patient Access Representative (Relief, Days) Abington ED - Every Other Weekend

Abington Memorial Hospital; Abington (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Abington Memorial Hospital is seeking a Patient Access Representative (Relief, Days) for the Abington ED, working every other weekend with 7:00am-3:30pm shifts. The role focuses on delivering a positive patient experience during registration, accurately collecting demographics and insurance information, and guiding patients through insurance processes.

Qualified candidates will have a High School Diploma or GED and at least 3 years of healthcare customer service experience, with preferred

Qualifications

• High School Diploma or GED plus healthcare customer service experience.
• Experience registering patients and collecting demographic and insurance data.
• Ability to verify insurance information and identify out-of-pocket charges.

Responsibilities

• Register patients and provide a positive patient experience.
• Search and select the correct patient and gather demographics and insurance data.
• Identify uninsured patients for referral to assistance programs.
• Answer calls for outpatient visits and verify coverage at point of service.
• Collect patient out-of-pocket liability at time of service.

Skills

Customer service

Communication

Patient registration

Data accuracy

Education

High School Diploma/GED

Job description

Job Details

Patient Access Representative (Relief, Days) Abington ED - Every Other Weekend (Saturday and Sunday) Hours: 7:00am-3:30pm

Job Description Summary

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Gathers accurate demographic and insurance information
• Requests and scans photo ID and insurance cards
• Verifies insurance coverage, referrals, and authorizations
• Collects patient out-of-pocket liability at time of service

Minimum Qualifications

• High School Diploma/GED 3 years of healthcare customer service experience

Preferred Qualifications

• Associate’s Degree in Healthcare or Business Administration

Additional Qualifications

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Abington Memorial Hospital Primary Location Address 1200 Old York Road, Abington, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.