Patient Access Representative-PT

Think Healthcare; Omaha (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

Think Healthcare seeks a Patient Access Representative to be the first point of contact for patients. You will welcome patients, manage check-in, assist with pre-registration, and guide patients to appointments using Think’s systems.

Responsibilities include scanning insurance cards, collecting copays, updating demographics, and coordinating future appointments to ensure a smooth patient experience. A high school diploma and one year of customer service are required.

Qualifications

• Minimum of one year of customer service experience required.
• Healthcare environment experience preferred.
• Knowledge of patient privacy requirements (HIPAA).

Responsibilities

• Welcome and engage patients with excellent customer service.
• Scan insurance cards and collect copays and balances.
• Assist with pre-registration and intake processes.
• Check-in patients accurately and direct to appointments.
• Verify/update patient demographics and insurance information.
• Obtain signatures and schedule future appointments.
• Address patient questions and escalate issues as needed.
• Collaborate with Think teams to ensure a positive patient experience.

Skills

Customer service

HIPAA knowledge

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Word

Outlook

Job description

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think’s pre-registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co-payments using appropriate tools and systems.

ESSENTIAL JOB FUNCTIONS:

• Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
• Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances.
• Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.
• Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed.
• Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.
• Acquire signature for patient release and schedule future appointments in appropriate systems.
• Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.
• Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Basic knowledge of medical insurance processes and workflows.
• Knowledge of HIPAA and privacy rules.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including, Word and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively, both verbally and in writing.Ability to deliver excellent customer service and patient education.
• Ability to work independently and in a team environment.
• Ability to be a good representative of Think.

EDUCATION & EXPERIENCE:

Highschool Diploma/GED Required. A minimum of one (1) year of customer service experience required and one (1) year medical receptionist experience preferred.

WORKING CONDITIONS AND PHYSICAL EFFORT:

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

Must be able to:

• Sit/Stand 80% or longer of a workday.
• Walk 20% of a workday.
• Requires ability to lift up to 25 pounds without assistance.
• Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.
• Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.
• Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.

NOTE:

The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.